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SETTING UP AND RUNNING A SUCCESSFUL ONLINE LANGUAGE COURSE

SETTING UP AND RUNNING A SUCCESSFUL ONLINE LANGUAGE COURSE. IH DOS Conference – London 2013. UNDERSTANDING AND MANAGING 3 COMPONENTS. THE CLIENT. Successful online language course. THE TUTOR. THE MATERIALS. 1.1. THE CLIENT – Individual learning style. Linear, systematic? Chaotic?

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SETTING UP AND RUNNING A SUCCESSFUL ONLINE LANGUAGE COURSE

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  1. SETTING UP AND RUNNING A SUCCESSFUL ONLINE LANGUAGE COURSE IH DOS Conference – London 2013

  2. UNDERSTANDING AND MANAGING 3 COMPONENTS THE CLIENT Successful online language course THE TUTOR THE MATERIALS

  3. 1.1. THE CLIENT – Individual learning style • Linear, systematic? • Chaotic? • Carefree • Intimidated @aCliltoClimb @purple_steph @mkofab Photos taken from http://flickr.com/eltpics, used under a CC Attribution Non-Commercial license, http://creativecommons.org/licenses/by-nc/3.0/ @arzuteacher

  4. 1.2. THE CLIENT – National / Regional cultural influences Geert Hofstededefines national culture as “those things that are shared by people who grew up in the same forest”. • High power distance vs Lower power distance • Individualism vs Collectivism • Uncertainty avoidance • Masculinity (competitiveness, assertiveness, ambition, power, materialism) vs Femininity (value on relationships and quality of life)

  5. Suggests the need for a highly structured course with lots of support Need to be aware of the need to encourage students to ask questions, and be diplomatic with feedback for students in positions of responsibility http://geert-hofstede.com/spain.html

  6. 1.3. THE CLIENT – Institutional / Corporate culture What are the training manager’s expectations? How much experience does the training manager have in organising online courses? How does this affect the students and their expectations?

  7. 2. THE MATERIALS

  8. THE MATERIALS • What factors might influence your choice of materials? • Time • Expertise • Budget restraints • Continuity • Objectives of course • Customisation • Subsidised courses (fulfil requirements of funding organisation?) • Specific requirements • Platform (easy to use? Intuitive? Clear for students, tutors and administrators?)

  9. 3. THE TUTOR The role of the tutor will depend on the materials you use. Track progress, provide support and encouragement Help students with writing and speaking skills by providing feedback, moderating, answering questions and giving remedial support Create course content, deliver course content in groups or 1-to-1

  10. 3. THE TUTOR • Define the tutor’s role (job description and person specification) • Consider: • Rate of pay • Experience • Interest Organise a comprehensive training programme

  11. SUPPORT THE CLIENT Successful online language course THE TUTOR THE MATERIALS

  12. SUPPORT • Support for clients • Pre-course • Face-to-face presentations or webinars • Information documents • Recommendations for Training Manager

  13. SUPPORT • Support for clients • During the course– help documents

  14. SUPPORT • Support for clients • During the course • Technical support • Helplines • Tracking and support – in L1 if possible at low levels (email and telephone / skype) • Reminders of deadlines • Reports and action points to Training Manager

  15. SUPPORT • Support for tutors • Welcome messages • Tutor manuals • Clear guidelines • Email and skype / phone support for issues e.g. difficult students, problem tutorials, other incidents • Reminders of deadlines

  16. SUPPORT THE CLIENT Successful online language course FEEDBACK THE TUTOR THE MATERIALS MATERIALS PROVIDER

  17. FEEDBACK & Ending the course • Questionnaire • Report sent to: • Training managers • Tutors • Net Languages production team • Results and certificates sent to students with indication of how can continue studying • IMPORTANT: Congratulate the client and the training manager on how well they have done!

  18. CONTACT DETAILS Fiona Thomas fiona@netlanguages.com Blog (powerpoint): http://fionacthomas.wordpress.com Twitter: @FionaTT References http://geert-hofstede.com http://vimeo.com/29036835 ELTpicshttp://www.flickr.com/photos/eltpics/ www.netlanguages.com IH DOS Conference – London 2013

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