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1.02 PP3 Team Communication

1.02 PP3 Team Communication. Teamwork. each member works together to get the job done Is successful when team members: understand the philosophy, goals and purpose of the team Understand their responsibilities Involved in the team process. THE FOUNDATION OF TEAMWORK. THE FIVE Cs

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1.02 PP3 Team Communication

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  1. 1.02 PP3Team Communication

  2. Teamwork • each member works together to get the job done • Is successful when team members: • understand the philosophy, goals and purpose of the team • Understand their responsibilities • Involved in the team process

  3. THE FOUNDATION OF TEAMWORK THE FIVE Cs Collaboration Cooperation Contribution Communication Commitment

  4. Team members • collaborate on the strategies and role responsibilities needed to achieve their goals. • cooperate with one another by contributing their best efforts to accomplish the team’s goals.

  5. Team members • Finally, they make a commitment to help one another meet the goals. • It is respect that builds a team among people that work together • Let’s all be part of the HC team!

  6. Team Communication: Oral Reporting • Report abnormal observations and results to supervisor immediately • Report observations, test results, and pt requests to supervisor and care provider prior to leaving area • Team reports occur at team meetings and the end of shifts 1.02 Understand effective communication

  7. Team Communication: Written Reporting • The chart is a legal document • Information must be accurate • Test results or observations are documented on the pt’smedical record 1.02 Understand effective communication

  8. Team Communication: Written Reporting • Use correct grammar and sentence structure • Amending the patient’s record • Make a straight line through the statement • Record date and initial • Do not erase or use whiteout 1.02 Understand effective communication

  9. Team Communication: Electronic Reporting • Electronic patient records • Computer networks provide fast and easy access to patient data • history • diagnostics • research • Used to request ptdiagnostic or tx info. • Input via tablet, voice, or keyed entry 1.02 Understand effective communication

  10. Team Communication: Electronic Reporting Safety measures must be implemented • Confidentiality and HIPAA training • Password protection • Limited personnel access 1.02 Understand effective communication

  11. Communication TechnologyFax • Follow agency policies regarding transfer of patient records • Protect patient confidentiality • Use cover page • Confirm delivery to intended recipient 1.02 Understand effective communication

  12. Communication Technology Internet • Healthcare providers utilize the web to provide: • information • education • Protect username and password • Verify credibility of websites used for research 1.02 Understand effective communication

  13. Communication TechnologyEmail • Be professional in content and grammar • Make your message clear and concise. • Respond in a timely manner 1.02 Understand effective communication

  14. Communication TechnologyEmail • Check for spelling and grammar errors. • Let your reader know if no response is required. • If you reference another individual in your e-mail, you should CC that person. 1.02 Understand effective communication

  15. Communication TechnologyEmail Include contact information E-mail can lead to miscommunication because tone of voice cannot be heard REMEMBER - Rules of confidentiality and privileged communication apply to e-mail. 1.02 Understand effective communication

  16. Journal #2 – Influences on Patient Communication • Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything. • Continued on next slide 1.02 Understand effective communication

  17. Journal #2 – Influences on Patient Communication • Clearly identify some influences on Mrs. Summers’ behavior. • Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care. 1.02 Understand effective communication

  18. Journal #3 – Patient Engagement • Following the medical plan, you are helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile? 1.02 Understand effective communication

  19. The End!

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