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Customer Contract Process

Customer Contract Process. Customer Contracts. Shipper-Carrier Agreement between shipper and any of Landstar’s “carrier” companies, i.e., Express America, Gemini, Inway, Ligon and Ranger.

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Customer Contract Process

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  1. Customer Contract Process

  2. Customer Contracts • Shipper-Carrier Agreement between shipper and any of Landstar’s “carrier” companies, i.e., Express America, Gemini, Inway, Ligon and Ranger. • Shipper – Broker Agreement between shipper and any Landstar operating company, i.e., those above plus Landstar Global Logistics and Landstar Canada. • Other types of contracts that may surface include: Forwarder, Intermodal, Air, etc.

  3. Our standard Shipper–Carrier and Broker-Shipper Agreements are available on Landstar Online on the right side of the page in Pricing Administration under Info • Customers are welcome to “red-line” and return them to us for review Landstar-prepared Contracts

  4. Contract is received & logged • Reviewed by Legal or V.P., Sales Administration • Problematic contract issues negotiated with customer (Agent included in such process) • If negotiation successful, contract is signed by V.P., Sales Administration, and returned to the customer for counter-signing • Customer returns fully-executed copy for filing in Pricing Administration • Copy to Agent for record & reference for operations & customer service management Contract Administration Process:

  5. Legal Review: • Generally takes 1-4 business days to review and incorporate changes (typically necessary) • Protects Landstar & its Agents • Most common problematic issues: Indemnification, cargo liability, pay terms

  6. Important Reminder : • You do not need to have a Contract in place to move freight. • The Customer Contract is only necessary if the Customer will not give you the freight otherwise. • Agents may NOT sign a customer contract, only a Landstar corporate officer. Agents may only sign rate confirmations which contain no contractual language.

  7. Question & Answers: Contacts: Robin Parker Administrative Assistant Email: rparker@landstar.com Phone: 904-306-2281 OR Ron Currey VP Sales Administration Email: rcurrey@landstar.com Phone: 904-390-1453

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