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R estaurant S elf R eservation System

R estaurant S elf R eservation System. R estaurant S elf R eservation. Introduction RSR Operation Sequence . RSR Advantages & Results. Manual Table Reservation. Manually done by Staff, using Guest Vouchers. S taff needed. . Available only for limited hours per day

solomon-robertson
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R estaurant S elf R eservation System

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Presentation Transcript

  1. Restaurant Self Reservation System

  2. Restaurant Self Reservation • Introduction • RSR Operation Sequence. • RSR Advantages & Results.

  3. Manual Table Reservation • Manually done by Staff, using Guest Vouchers. • Staff needed.. • Available only for limited hours per day • Language Barrier. • Guest queue. • Same Day Reservation. • Negative Guest Comments.

  4. RSR Operation Sequence

  5. RSR Advantages & Results • Touch Screen, easy and understandable. • Available 24/7. • No Staff needed. • No Language Barrier, 6 out of 34 possible languages. • No Guest queue. • Day/Time Multi-Choice. • The guest can announce for special event same reservation day. • Controlled Free Meals Count. • No place for comments.

  6. Guest Service Center System

  7. Guest Service Center System • Introduction. • GSC Operation Sequence. • GSC Advantages & Results

  8. Guest Service Center System GSC • Guest Request and Guest Satisfaction • Data Analysis

  9. GSC Operational Sequence 3-GSC officer reports the request to the Department Order Taker 1-Guest Dials GSC Speed Dial button 4-Order Taker assigns the Request To the worker 2-GSC officer gets the request 6-Department confirms fulfillment of request 7-GSC officer insures guest satisfaction 5-The Worker confirms request fulfillment

  10. GSC Advantages & Results • Ensures better guest services • Monitor Service departments performance • Automatic report generation and automatic e-mail Sending

  11. GSC Advantages & Results • Reports and Data Analysis • Daily review of staff response times [ GSC officers – Order Takers – Workers ] • Highlight Weaknesses [infrastructure – Spare parts – Staff] • Highlight Rooms which have Same request [Infrastructure monitoring] • Highlight Repeated request Same room [evaluation of staff & spare parts] • Highlight the number of Requests per room [Rooms need renovation / heavy repairs] • Worker repeated requests report [workers who need training] • Department assigned Times report [workers distributions – workers manning guide] • Request confirmation Times report [communications with guest monitoring] • Incident Report Archiving

  12. Thank you for your attention

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