Knowledge Management

1. Knowledge Management

2. What is Knowledge Management ? Knowledge Management is the systematic management of vital knowledge and its associated processes of creation, organization, diffusion, use and exploitation. - David Skyrme Management Training Institute

3. Stages from Data to Knowledge wisdom Management Training Institute

4. Knowledge is Different Wisdom Individual, judgmental Contextual, tacit Knowledge Information Codifiable, explicit Easily transferable Data

5. What does KM entail Identify Acquire Manage Disseminate • Ensure right knowledge to right persons at right time and in right format • Leverage existing Knowledge and potential of IT • Make knowledge sharing a dominant culture • Gain Competitive Advantage Management Training Institute

6. Twin Thrusts of KM • Sharing existing knowledge • “Knowing what you know” KM 2. Knowledge for Innovation “Creating and Converting”

7. Why KM ? • Not to reinvent the wheel : solution exists/ known somewhere in the organization • Learn from past mistakes – ours or others • Knowledge resource depletion, Reduction, migration & brain-drain • Innovate & lead change in the business Wise men learn from their own mistakes; the wiser learn from others’ mistakes too Management Training Institute

8. Knowledge Gap Knowledge Gap Rate of Change Change Rate of Learning Time The efficiency of a firm depends on how fast it bridges the gap between what it knows and what it needs to know Management Training Institute

9. Role of IT in KM • KM is not a new concept, but • Integration of KM with rapidly advancing information technologies is new. • Facilitator of information storage and sharing •  Support mechanism to the people in the organisation Management Training Institute

10. An Effective KM System… • Creates business value • Focuses on both knowledge creation and knowledge application • Does not aim to de-personalize knowledge • Is a High-tech (IT), High-touch (HR) system Management Training Institute

11. Knowledge Management Processes and Frameworks

12. Types of Knowledge • Tacit Knowledge What a person knows, but has not been documented or formally captured • Explicit Knowledge Written, codified, or imbedded knowledge that has been transferred to workgroups or to the organization. Management Training Institute

13. Overlapping Factors of KM PEOPLE ORGANIZATIONAL PROCESSES TECHNOLOGY Management Training Institute

14. Elements of a Knowledge Management Strategy • People • Why people don’t want to share knowledge? • The two big factors : culture and behaviour • How do we make the changes? • Processes • Organisational processes and infrastructure – and whether they currently help or hinder KM. • KM processes and infrastructure – the ‘process’ element of what needs to be put in place to make knowledge management happen Management Training Institute

15. Elements of a KM Strategy Management Training Institute

16. KM – KEY FACILITATING FACTORS • Conducting regular internal surveys and audits • Robust MIS • Mature and multi-layered internal communication system • Seamless interface with suppliers and customers • Benchmarking processes and systems within and outside the industry • Leveraging on IT • Informal meetings and contacts are regular feature of the organizational life Management Training Institute

17. Thank You