Organization Development

1. Organization Development Martin J. Leahy, Ph.D. Mark H. Magerman, Ph.D., L.C.S.W. Falcarragh Institute, Ltd. 6230 Lower Mountain Road New Hope, PA 18938 www.falcarragh.org 215·862·9254

2. What is Organization Development? • What is it that you and your group want to accomplish? Falcarragh Institute, Ltd.

3. What is Organization Development? • What is it that you and your group want to accomplish? • Talk about our work only makes sense if it starts with a connection to your problem, challenge, or opportunity – that practical matter that you are addressing • What is it that you and your group want to accomplish? Falcarragh Institute, Ltd.

4. What we do (OD)… • Help people get something done (Practical) • Support persons and groups to expand competence to act and realize potential (Developmental) • Create conditions that nurture community (Relational) • Foster human flourishing in service of something larger than “me” (Spiritual) Falcarragh Institute, Ltd.

5. Client and Consultant Dilemma • You cannot understand what you need to learn • I see something you need to learn. I can’t tell you that in a way that you could understand it; if I could you would not need me or my help • You can only learn it by educating yourself • I cannot teach this to you • You can only educate yourself in action – by beginning to do what you don’t understand • I can create experiences and support you as guide • You must be willing to have the experiences I suggest without knowing what it will be like • You must expect that the results will be greater than the cost of commitment Falcarragh Institute, Ltd. Adapted from Schön, D. (1987). Educating the reflective practitioner. San Francisco, Jossey-Bass

6. How We Do Our Work • Start with what you want to get done • Support your group to reflect-in-action, i.e., while working on what you want to get done, to learn or discover what is missing • 5 Fundamental Questions • Tools associated with each question • Create the conditions and experiences for your group to answer those questions Falcarragh Institute, Ltd.

7. Outcomes Activities Falcarragh Institute, Ltd.

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9. 5 Questions for Reflection in Action Falcarragh Institute, Ltd.

10. “What” Specific outcome or result that is described in a way so that all agree: “Yes, we will all know it if you see it.” • The kinds of outcomes or results could be anything from the overall results for a year (big What) to an outcome on a small, short-term project (little What) Falcarragh Institute, Ltd.

11. “How” Goals • Three things we will accomplish this year, their combined results will produce the overall desired results for the year Distribution of resources • Money, time, people, equipment, physical space, etc. • Business plan, strategy, Specific plan of action • What, by whom, by when Work flow/structure • Roles, responsibilities Falcarragh Institute, Ltd.

12. “When” By (a specific point in time), we will see (this evidence) • The specific point in time could be a milestone showing progress toward – or -- the ultimate end date itself Falcarragh Institute, Ltd.

13. “Who” Work, learn, communicate, and relate to one another Falcarragh Institute, Ltd.

14. Four Processes: Who We Want To Be See Leahy, M. (2001). The heart of dialogue. Unpublished doctoral dissertation. Santa Barbara: Fielding Graduate University. Falcarragh Institute, Ltd.

15. “Why” Overriding purpose • Reason for being Values • Like an organization’s guidance system, keep you on course Falcarragh Institute, Ltd.

16. Reflect in Action if you are… • Doing something that you have never done before (no experience/theory to fall back on) • Stuck • Trying to reconcile different takes on the problem • Dealing with competing solutions • Handling a “wicked organizational problem,” that is, one that keeps recurring and seems to defy resolution Falcarragh Institute, Ltd.

17. We will we know if we succeed when… • When you say so Falcarragh Institute, Ltd.