WELCOME TO…

1. WELCOME TO… CGS 2100 Microapps for Business with your host Kyle Gower-Winter

2. What are we covering today? • Get to know each other • Talk about course materials • Explore the course websites • Go through the syllabus • Learn class policies and procedures • Discuss the Semester Agenda • Start Chapter 1

3. PreliminaryBusiness • Students not in attendance today will be dropped from this course • There is a web-based section: • http://service.cs.fsu.edu • http://apps3.oti.fsu.edu/RegistrarCourseLookup/SearchForm • Please turn off all cell phones.

4. Please turn your cell phone off. Chapter 1: • Information Concepts • What Is an Information System • Business Information Systems • Systems Development • Organizations and Information Systems • Competitive Advantage • Performance-Based Information Systems • Information Systems Personnel Topics: Introduction to Information Systems

5. Chapter 1.1 Information Concepts Key Terms • data • information • process • knowledge

6. InformationSystems • What information systems have you interacted with since the beginning of the semester? • How about this week? • How about today? Is it possible to exist without interacting with information systems?

7. Basic Questions • What is information? • What is a system? • What is an information system? • What is it good for?

8. Processing DATA INFO • Raw Facts • Hours Worked • Pay Scale • Overtime def • Overtime Scale • Useful, valuable Facts: • Total Paycheck Applying Knowledge Base Data vs. Information

9. Characteristics of Valuable Information • Accurate • Complete • Economical • Flexible • Reliable • Relevant • Simple • Timely • Verifiable • Accessible • Secure

10. System • A set of elements or components that interact to accomplish goals • Takes some input, processes the input in its own way, and then produces some output

11. Chapter 1.2 What is an Information System? Key Terms • input • processing • output • Feedback • Forecasting • Technology • infrastructure • Computer-based • information system • (CBIS) • hardware • software • database • Telecommunications • Networks • Internet • intranet • extranet • procedures

12. Information System (IS) • Information System • A set of interrelated elements or components that • collect (input), • manipulate (process), and • disseminate (output) data and information • and provide a feedback mechanism to meet an objective.

13. Processing Feedback Information System Components Input Output Processing: converting or transforming data into useful outputs Output: production of useful information: documents and reports Forecasting: the process of predicting future events to avoid problems Input: the activity of gathering & capturing raw data Feedback: output that is used to make changes to input or processing

14. Computer-Based Information Systems CBIS: Composed of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.

15. CBIS Components • Hardware • Computer equipment used to perform input, processing, and output activities • Software • Computer programs that govern the operation of the computer • Database • Organized collection of facts and information

16. CBIS Components • Telecommunications • Electronic transmission of signals for communications; enables organizations to link computer systems into effective networks. • Network • Connected computers and computer equipment that enable electronic communications.

17. CBIS Components • Internet • The world’s largest telecommunications network consisting of thousands of interconnected networks

18. CBIS Components • People • The most important elements in most CBIS • Procedures • Strategies, policies, methods, and rules for using CBIS (Process).

19. Chapter 1.3 Business Information Systems Key Terms • E-commerce • M-commerce • transaction • Transaction • Processing System • Enterprise Resource • Planning System • Management • Information System • Decision Support • System • Artificial Intelligence • Expert system • Knowledge base • Virtual reality

20. TPS MIS DSS ES Information Systems • Information Systems assist us in • Collecting and storing pertinent information about our business or organization. • Analyzing that information in order to judge the state of our business or organization. • Making difficult decisions regarding our business or organization. • Automating the knowledge and skills of experts.

21. The Formal Information Systems • TPS: Transaction Processing System • MIS: Management Information System • DSS: Decision Support System • GDSS: Group • ESS: Executive • ES: Expert System • An artificial intelligence (AI) discipline.

22. Business Information Systems • E-commerce • Any business transaction executed electronically between two parties: • B2B • B2C • C2C • M-commerce • Transactions conducted anywhere, anytime.

23. Transaction Processing Systems • Transaction • Any business related exchange. • Transaction processing system • A CBIS used to record completed business transactions. • Enterprise Resource Planning (ERP) System • A set of integrated programs capable of managing a company’s vital business operations for an entire multisite, global organization. • Well suited for for basic business tasks such as customer billing

24. Management Information System • A CBIS used to provide routine information to managers and decision makers.

25. Decision Support Systems • CBIS used to support problem-specific decision making. • Well suited to complex problems.

26. Artificial Intelligence (AI), Expert Systems (ES) & Virtual Reality • Artificial Intelligence (AI) • A field that involves computer systems taking on the characteristics of human intelligence • Expert Systems (ES) • Gives the computer the ability to make suggestions and act like an expert in a particular field. • The collection of data, rules, procedures, and relationships that must be followed to achieve value or the proper outcome is contained in the expert system’s knowledge base. • Virtual Reality • The simulation of a real or imagined environment that can be experienced visually in three dimensions.

27. Now it’s time for…

28. Name that Computer Based Information System!

29. TPSMISDSSES Name That System! Automobile Diagnostic System

30. TPSMISDSSES Name That System! FSU Course Lookup System

31. TPSMISDSSES Name That System! Amazon.com On-line Store

32. TPSMISDSSES Name That System! Google

33. TPSMISDSSES Name That System! Progressive.com

34. Chapter 1.4 Systems Development Key Terms • Systems Development

35. Investigation Analysis Design Implementation Review Systems Development • The activity of creating or modifying existing business systems.

36. Chapter 1.5 Organizations and Information Systems Key Terms • Organization • Value chain • Culture • Organizational culture • Organizational change • Technology diffusion • Technology infusion • Technology Acceptance • Model (TAM)

37. Organizations • Organizations • Formal collections of people and various resources established to accomplish a set of goals • Organizations are like a community with a mission

38. Organizational Culture & Change • Culture • A set of major understandings and assumptions shared by a group. • Organizational Culture • The major understandings and assumptions for a business, a corporation, or an organization. • Organizational Change • The responses that are necessary for for-profit and nonprofit organizations to plan for, implement, and handle change.

39. Value Transformation Value-added processes Increase the relative worth of the combined inputs on their way to becoming final outputs of an organization Organizations as Value Adding Systems Inputs Money Materials People Machines Data Information Decisions Outputs Products Services Data Information

40. The Value Chain

41. Role of Information Systems in the Value-Added Process • Traditional View • Information systems are used to control and monitor value-added processes. • Contemporary View • Information systems are intertwined with the processes themselves, and are considered a part of them. • Information systems themselves add value.

42. Technology Diffusion, Infusion, & Acceptance • Technology Diffusion • A measure of how widely technology is spread throughout an organization • Technology Infusion • The extent to which technology is deeply integrated into an area or department. • Technology Acceptance Model (TAM) • A description of the factors that can lead to higher acceptance and use of technology in an organization.

43. Chapter 1.6 Competitive Advantage Key Terms • Competitive advantage • Five-forces model • Strategic alliance

44. Competitive Advantage • Competitive Advantage • A significant and (ideally) long-term benefit to a company over its competition. • Obtained by Improving, Creating, or Altering the Industry • Five-Forces Model • Rivalry among Existing Competitors • Threat of New Entrants • Threat of Substitute Products • Bargaining Power of Customers • Bargaining Power of Suppliers

45. Competitive Advantage cont. • Strategic Alliance (strategic partnership) • An agreement between two or more companies that involves the joint production and distribution of goods and services.

46. Chapter 1.7 Performance-Based Information Systems Key Terms • productivity • Return On Investment (ROI) • Total Cost of Ownership (TCO)

47. Output Achieved Productivity = Input Required Performance-Based Information Systems • Productivity • A measure of the output achieved divided by the input required. • Quality • The ability of a product to meet or exceed customer expectations

48. Return on Investments (ROI) and the Value of IS • Return on Investment (ROI) • A measure of IS value that investigates the additional profits or benefits that are generated as a percentage of the investment in information systems technology. • Total Cost of Ownership (TCO Model) • The total cost of owning computer equipment, including desktop computers, networks, and large computers.

49. Chapter 1.8 Careers in Information Systems Key Terms • Information center • Information service unit • Certification • Chief Information Officer

50. Information Center & Service Unit • Information Center • A support function that provides users with assistance, training, applications development, documentation, equipment selection and setup, standards, technical assistance, and troubleshooting. • Information Service Unit • A miniature IS department.