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Inter-Personal Skills (IPS)

Inter-Personal Skills (IPS). The following slide is a simple overview of the key interpersonal skills. It is extracted from the slide set on teamwork.

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Inter-Personal Skills (IPS)

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  1. Inter-Personal Skills (IPS) • The following slide is a simple overview of the key interpersonal skills. It is extracted from the slide set on teamwork. • At one level, interpersonal skills seem very simplistic, and people are prone to dismiss them – but the key word here is ‘skills’, and when people are observed in a variety of situations (even within a training environment) they begin to understand how poorly, infrequently and inopportunely they use these skills – largely because they tend to take them for granted. • Done well, IPS training is typically resisted at the start, generates surprise in the middle, and seen as essential at the end.

  2. Interpersonal Skills • Listening • Questioning • Clarifying • Summarising • Building on Ideas • Constructive Argument • Involving • Recognising • How well do you use these things as active skills? • Positioning • Quality • Timing? • Frequency? • Style? • Impact? • … ?

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