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IS Web Presence - update

IS Web Presence - update. Simon Marsden / Martin Morrey. The Objective. Making sure our users understand and get the best from our services Explain the organisation Promotion - tell the world what a great job we do Exemplar for others to follow Assist & enhance work of IS staff ‘Levi 501s’.

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IS Web Presence - update

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  1. IS Web Presence - update Simon Marsden / Martin Morrey

  2. The Objective • Making sure our users understand and get the best from our services • Explain the organisation • Promotion - tell the world what a great job we do • Exemplar for others to follow • Assist & enhance work of IS staff ‘Levi 501s’

  3. The Plan

  4. Champions • Irene McGowan - LUSD • Jim Sheach - ITI • Simon Bains - L&C • Bryan MacGregor - ITUS • Liam McDowell - Apps • Nick Stroud - Business Support Unit • Robin Rice - Edina and Data Library • Graeme Pow – DCC

  5. The Web Editors

  6. Research • Google Analytics • Feedback form • Task survey

  7. Task Survey

  8. Priorities - Content • Staff contact information, inc services like Helpdesk • Opening hours info (including term dates) • Locations and maps • VPN installation and access instructions • Wireless-network access info • News and Events • Library catalogue support information • Library service - “Ask a Question”/“Ask a Librarian”/“Electronic Enquiries” • WebCT Support Information (particularly for tutors) • Guide to past exam papers

  9. Priorities - Quick Links

  10. Priorities - Widgets • Training course catalogue and booking system • Exam paper search • Service status alert • Get Satisfaction • http://getsatisfaction.com

  11. Information Architecture v1.0

  12. IA V1.0 – Unit structure

  13. IA V1.0 – Service Catalogue

  14. Q&A • https://www.wiki.ed.ac.uk/display/insite/IS+Web+Group

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