The Oberoi Group –An Introduction

1. The Oberoi Group –An Introduction

2. The Original Pioneer The Oberoi Group was founded by Rai Bahadur M.S. Oberoi ‘The idea was never to make money…the compulsion was to always offer the best… profits would come automatically’ Late Rai Bahadur Mohan Singh Oberoi Founder Chairman, Oberoi Hotels

3. The succession Prithvi Raj Singh Oberoi Chairman and CEO Late Rai Bahadur M.S. Oberoi Founder Chairman

4. Group’s Business Segments Hotels Oberoi Hotels & Resorts is a chain of 20 luxury business hotels, resorts and cruise liners in India, Egypt, Indonesia, Mauritius and Saudi Arabia Trident Hotels is a chain of 9 first class international hotels located in India’s prime business locations as well as some of the most culturally rich and exotic destinations Maidens Hotel, Delhi and Clarke’s Hotel, Shimla are the group’s heritage hotels that embody the elegance and charm of yesteryears with modern conveniences of today

5. Group’s Business Segments Oberoi Hotels & Resorts Oberoi Hotels & Resorts Oberoi Hotels & Resorts Luxury Cruise Liners The Oberoi Zahra, Luxury Nile Cruiser The Oberoi Philae, Nile Cruiser The Oberoi, Motor Vessel Vrinda, Kerela The Oberoi Hotels The Oberoi, New Delhi The Oberoi, Mumbai The Oberoi, Bangalore The Oberoi Grand, Kolkata The Oberoi, Gurgaon The Oberoi Resorts The Oberoi Amarvilas, Agra The Oberoi Rajvilas, Jaipur The Oberoi Udaivilas, Udaipur The Oberoi Vanyavilas, Ranthambore Wildflower Hall, Shimla in the Himalayas The Oberoi Cecil, Shimla The Oberoi Hotels & Resorts - Overseas The Oberoi, Bali The Oberoi, Lombok The Oberoi, Mauritius The Oberoi, Madina Mena House Oberoi, Cairo The Oberoi, Sahl Hasheesh, Red Sea Trident Hotels Trident, Agra Trident, Bhubaneswar Trident, Chennai Trident, Gurgaon Trident, Udaipur Trident, Cochin Trident, Jaipur Trident, Nariman Point, Mumbai Trident, Bandra Kurla , Mumbai Heritage Hotels Maidens Hotel, Delhi Clarkes Hotel, Shimla

6. Group’s Business Segments Other Businesses EIH Press EIH Aviation • The company operates two aircrafts – Luxury Hawk and King Air • Hired by corporate customers, dignitaries and affluent individuals • Caters to company’s needs of printing menu, stationery etc. as well as to external corporate customers • A large base of the business is from external clients

7. Group’s Business Segments Other Businesses Mercury Car Rentals Mercury Travels • It operates as a travel agent and tour operator and also does a limited amount of air cargo handling • It derives its major revenue from arranging inbound and outbound tours • It was set up in 1995 • The company provides car rental services to the Oberoi and Trident guests

8. A haven of contemporary luxury and comfort An island of height, light & Space Gurgaon, New Delhi National Capital Region, India

9. General Information Located in the prime business and shopping district of Gurgaon in the New Delhi National Capital Region, The Oberoi, Gurgaon is the ultimate destination for contemporary style and luxury. Time Zone GMT +5:30 hours Currency Indian Rupee (INR) Languages Spoken English and Hindi Weather April to September Minimum 25°C Maximum 42°C October to March Minimum 5°C Maximum 25°C

10. 9 acres of serenity • Sparkling like a jewel in the night sky, the central glass structure • houses the lobby, the restaurants, bar & cigar lounge • 36,000 square foot central water body provides a sense of space • and tranquility

11. The Arrival • Arrive in style, up the winding, elevated drive that leads to the lobby on the 5th floor. • A verdant forest lines the driveway on both sides creating an idyllic resort setting.

12. 2 acres of lush green

13. Lobby overlooks 36,000 square feet reflection pool.

14. The Lobby • The Lobby is on the fifth level, inverting the typical hotel architecture • It is furnished in hues of red and black • The Lobby features pristine white thassos marble • Large picture windows, streaming natural light with views of central water body

15. The Lobby

16. Introduction to Front Office

17. Project Facts • Architect – RSP Architects, Planners & Engineers (PTE) Ltd., Singapore • Interior Designer – Lim Teo & Wilkes (LTW) Design Works, Malaysia • Landscape Designed – P L A Landscape Co. Ltd. Bangkok, Thailand

18. Reservations • Takes care of Reservations for both The Oberoi, Gurgaon and Trident, Gurgaon • Is Operational for 24 hrs and is not supported by The Oberoi Contact Centre • Takes care of reservations via telephone, mail, travel agents, GDS and Sales teams • Is responsible for Inventory management and Rate management

19. Bell Desk • As it is situated at the Main Porch, it is the first point of contact for the Guest • Responsible for greeting the guest on arrival and escorting him to the Lobby • Takes care of Baggage service, Newspaper delivery & Left Luggage

20. Reception • Takes care of the Pre Check – In and Check- In procedures • Ensures proper Room Blocking and smooth Check – In • Is also responsible for Modifying In House Guest Details

21. Concierge • Takes Care of all guest request during the stay • Is responsible for all the car movements • Handles request such as Airline Ticketing, Sight Seeing, Mobile Recharge, Restaurant Reservations and other guest request

22. Cashier • Is responsible for all cash transactions • Takes care of Check – Out and Post Check – Out procedures • They also take care of the Night Audit

23. Guest Accomodation • 202 guest rooms • Contemporary design aesthetics with traditional motifs • Large picture windows, streaming natural light

24. Deluxe Rooms • Total Rooms – 20 • Size – 620 sq. ft. • View – Trident Porch • Rack Rate - ` 30,000

25. Luxury Rooms • Total Rooms – 39 • Size – 620 sq. ft. • View – Maze Garden • Rack Rate - ` 34,000

26. Premier Rooms • Total Rooms – 128 • Size – 620 sq. ft. • View – Swimming Pool/ Reflection Pool • Rack Rate - ` 38,000

27. Deluxe Suites • Total Rooms – 8 • Size – 1240 sq. ft. • View – Swimming Pool/ Reflection Pool • Rack Rate - ` 70,000

28. Luxury Suites • Total Rooms – 3 • Size – 1860 sq. ft. • View – Reflection Pool • Rack Rate - ` 1,20,000

29. Premier Suite • Total Rooms – 1 • Size – 3185 sq. ft. • View – Reflection Pool/ Landscape • Rack Rate - ` 1,50,000

30. Premier Suites with Pool • Total Rooms – 2 • Size – 4135 sq. ft. • View – Reflection Pool/ Landscape • Rack Rate - ` 1,70,000

31. Presidential/ Kohinoor Suite • Total Rooms – 1 • Size – 5300 sq. ft. • View – Swimming Pool& Maze Garden • Rack Rate - ` 3,00,000

32. Interconnecting Sets • Total Interconnecting Sets – 22 • # 6105-6107, # 6108-6109, # 6124-6126, # 6132-6134, # 6138-6140 • # 5124-5126, # 5132-5134, # 5138-5140 • # 4124-4126, # 4132-4134, # 4138-4140 • # 3108-3109, # 3124-3126, # 3132-3134 • # 2106-2107, # 2108-2109, # 2124-2126, # 2132-2134 • # 1106-1107, # 1108-1109, # 1124-1126, # 1132-1134 • Twin Bedded Rooms – 25 • Physically Challenged Room - 5114

33. Room Features • 46” LED television with DVD player in all rooms • Media hub and data port connection on writing table • 16 mbps broadband Wi fi and wired internet connection • Minibar and Tea Coffee facility in all the rooms • Cordless Telephone with voice mail facility in all the rooms • Electronic safe • Hair dryer, shaving mirror and digital weighing machine in all the bathrooms • Fax machine in all the suite rooms which works as a four in one( printer, scanner, photocopy and Fax)

34. Guest Services • 24 hour personalised Butler service • Laundry service available 24 hours • Housekeeping service available at any point of time. • Turndown service in the evening • 24 hours In room dining service • Baby sitting • Doctor on call • Airport pick up • Baggage Room

35. Guestrooms are most spacious than any other hotels in the city all around.

36. Spacious Bath Area • Bathrooms with full size windows, overlooking water bodies or greens • 17” flat screen television

37. Spacious Bath Area • Twin vanity counters • Standalone bathtubs and separate rain-shower cubicles

38. 3 suites with outdoor heated private swimming pools

39. Luxury Retail Arcade • Best International luxury brands (Jimmy Choo, BottegaVeneta, Gucci, Canali, ErmenegildoZegna, Paul & Shark, etc) • Indian Contemporary Art gallery by Nature Morte • An international beauty salon • The Oberoi Patisserie and Delicatessen

40. Retail arcade overlooks the central reflection pool

41. 50,000 square feet of luxury retail arcade

42. The Oberoi Spa • Spread on ground and first floor of 7,000 sqftarea • Offers treatments based on Aromatherapy, Ayurveda and western techniques for body revitalisation • Therapists from Indonesia are trained in famous Thai massage to ease away the stress • Open for 24 hrs

43. Recreational facilities • 7 spa suites with personal steam and shower enclosures. Overlooking the maze garden and the swimming pool. Open 24 hours • A state of the art gymnasium with Technogym equipment and celebrity fitness trainers. Open 24 hours • A 55-meter, Olympic-size, outdoor heated pool with a separate pool for children. For resident guests only.

44. City’s first 24-hour spa

45. Dining Experience • threesixtyone° • Largest all day dining restaurant in the city, with 5 live show kitchens. Seats 210 guests • Wood-fired ovens in the center of the restaurant which serve up the fresh “bake-of-the-hour” • Live Teppanyaki, Sushi & Sashimi, Chinese Wokkerie, Indian Tandoors and Curries • Live pastry and confectionary exposition to enhance the dining experience

46. Dining Experience threesixtyone°

47. Dining Experience threesixtyone°

48. Dining Experience threesixtyone°

49. Dining Experience • threesixtyone° • Al fresco dining on teakwood decks floating on the expansive 36,000 square foot water body