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LISTENING EFFECTIVELY

LISTENING EFFECTIVELY. „The Neglected Skill”. ”I like to listen. I have learned a great deal from listening. Most people never listen.” Ernest Hemingway. Listening is an essential part of being a good communicator .

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LISTENING EFFECTIVELY

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  1. LISTENING EFFECTIVELY „The Neglected Skill”

  2. ”I like to listen. I have learned a great deal from listening. Most people never listen.” Ernest Hemingway

  3. Listening is an essential part of being a goodcommunicator. • It is notenoughtomerelyhear, listeninginvolvesrespondingintellectually and emotionally. • Listening is sadlyneglected, writtenoffas a passiveskill.

  4. TIME DEVOTED TO VARIOUS COMMUNICATION SKILLS • LISTENING 53% • READING 17% • SPEAKING 16% • WRITING 14% • TOTAL 100%

  5. Listeninginvolves: -theabilitytounderstandwhat is being said (boththewords and non-verbal communicationsupportingthewords) -theabilitytoorganise and analysethe messagesinordertoretainthemfor subsequentuse.

  6. Types of Listening • Listening for information • Critical listening • Reflective listening • Listening for enjoyment

  7. Reasons for improving listening • Encouragement to others • Possession of all the information • Improved relationships • Resolution of problems • Better understanding of people

  8. A good listener gains: -information -understanding -listening in return -cooperation

  9. Ten Aids To Good Listening • Be preparedtolisten • Be interested • Keep an open mind • Listen forthe main ideas • Listen critically (in an unbiasedway) • Resistdistractions* • Takenotes • Helpthespeaker** • Play back • Hold back

  10. *Major distractions -Physical and environmental: -externalnoise, traffic, laughter,etc. -roomtemperature -Yourowninternaldistractions: -yourreactionstothespeaker (dislike, lack of respectortrust) -yourreactiontothetopic -prematurejudgement -planning and rehearsingyourreponse -yourframe of mind

  11. - Distractions caused by the speaker: -mannerisms -appearance or dress -vocal tone pace or accent -language used, too simple or too complex, jargon, technical, dialect

  12. **Five Types Of Listener Response • Nodding the head slightly • Looking at the speaker attentively • Remarking: ’I see’, ‘Really?’,etc. • Repeating back the last few words the speaker said. (Can be irritating!) • Reflecting back to the speaker your understanding of what has just been said.(‘You feel that…’).

  13. THANK YOU FOR YOUR ATTENTION!

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