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Conflict Resolution in the Workplace

Conflict Resolution in the Workplace. Sarah Brown Lindsay Coe Elizabeth Holmes. Root Causes of Conflict. Lack of Information “Why didn’t anybody give me that information before now?” Skill Deficits Ineffective Organizational Systems Ineffective Conflict Management Systems Misuse of ADR

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Conflict Resolution in the Workplace

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  1. Conflict Resolution in the Workplace • Sarah Brown • Lindsay Coe • Elizabeth Holmes

  2. Root Causes of Conflict • Lack of Information • “Why didn’t anybody give me that information before now?” • Skill Deficits • Ineffective Organizational Systems • Ineffective Conflict Management Systems • Misuse of ADR • Alternative Dispute Resolution

  3. How People Deal With Conflict • Avoid Conflict • Accommodate others to keep the peace • Compromise; find middle ground • Compete; try to win with my own solution • Collaborate; seek a better solution

  4. A facilitator in group conflict situations creates safe space for all participants to feel fully heard, respected and supported. Ronald Beard

  5. Facilitators • Role of Facilitators • Skills and Characteristics • Necessary • Conflict Resolution • Dialog Transformation

  6. Conflict Resolution • “Know Thyself” and Take Care of Self • Clarify Personal Needs Threatened by the Dispute • Identify a Safe Place for Negotiation • Take a Listening Stance into the Interaction • Assert Your Needs Clearly and Specifically • Approach Problem-Solving with Flexibility • Manage Impasse with Calm, Patience, and Respect • Build an Agreement that Works

  7. Work Cited Ayoko, O.B., Hartel, C., & Callan, V. (2002). Resolving the puzzle of productive and destructive conflict in culturally heterogeneous workgroups: a communication accommodation theory approach. The International Journal of Communication, 13(2), 165-197. Bacal, Robert. (1996). The Role of the facilitator-understanding what Facilitators do. Retrieved from www.work911.com Madlock, P., & Booth-Butterfield, M. (2008). The Effects of coworker relational maintenance strategies on employee outcomes. Proceedings of the International communication association annual meeting (pp. 1-35). Retrieved from Communication and Mass Media Complete database Northouse, Peter G. (2010). Leadership: Theory and Practice Fifth Addition. Sage Publications. Nume, Susan M. (1993). The Habits of an effective facilitator. Retrieved from www.TheFacilitator.com Weeks, Dudley. (1992). The Eight essential steps to conflict resolution. Academic Leadership Support, Retrieved from www.ohrd.wisc.edu

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