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FaceTime Overview

FaceTime Overview. July 2004. Secure, Manage and Extend Instant Messaging in the Enterprise. Agenda. FaceTime The market leader Explosive IM Growth and Benefits Fastest growing form of IP communications ever Risks From IM Major risks from uncontrolled use and deployment Key Requirements

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FaceTime Overview

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  1. FaceTime Overview July 2004 Secure, Manage and Extend Instant Messaging in the Enterprise

  2. Agenda • FaceTime • The market leader • Explosive IM Growth and Benefits • Fastest growing form of IP communications ever • Risks From IM • Major risks from uncontrolled use and deployment • Key Requirements • Key solution requirements • FaceTime’s Solution • Harness the benefits of IM - Secure, Manage, Extend • Why FaceTime • $25M invested in applications and futures • Next Steps • Appendix

  3. Market Vision Secure, Manage, Extend IM and Real-Time Communication in the Enterprise Products and Technology – Product Breadth First integrated and only total solution in the market First to develop patent pending network virtualization platform First to develop and deliver “proxy” IM architecture Proven enterprise scalability and multi-network flexibility History and Experience Founded 1998 – Silicon Valley 75+ employees; N. America, EMEA, Asia Pac presence 4+ years of customer, product and field implementations Finances Largest capitalization in industry, $15M+ raised since 2H01 Sutter Hill, Bank of America, TH Lee Putnam 4 consecutive years of revenue growth Management – IM and Real-Time Visionaries Kailash Ambwani – CEO – Genesys Conf., Astound Jonathan Christensen – CTO – Microsoft, Time Warner FaceTime Background

  4. Market Share Leader, 350+ Customers (IDC)

  5. Public & Corporate IM Partners Technology Partners Comprehensive Partner Ecosystem

  6. Private IM’s Y! IM and P2P Today… LAN/WAN DMZ Internet AOL, MSFT, Y! Public IM’s IBM, MSFT, Jabber Bloomberg, Communicator, Reuters Kazaa, Morpheus Bypass Existing Policy and Security infrastructures Network and Information Security Regulatory and Corporate Compliance Risk

  7. Key Solution Requirements Frameworks Best Practices Characteristic Discovery • Discover IM and P2P Usage Enabling and Policy • Integrated Two-tiered Defense-in-Depth Messaging Architecture • Robust, Hierarchical User Policy Engine • Security Policy Engine – Blocking, Standardization • Network, Platform and DB Independence • Scalable and Flexible Enterprise Architecture • Content Filtering and Scanning Secure Security Regulatory Compliance • Consistent In-stream Proxy Support, all PIM and EIM’s • Anti-tampering, Direct to Archive, Binary Export Capabilities • Robust supervisory and workflow Manage Identity Management • LDAP-Compliant Directory Integration • Automatic and Manual Multi-Network Identity Mapping Hygiene: SpIM, AV • Integrated Challenge Response and Content Filtering SpIM Blocking • Integrate with Existing AV Infrastructure Archive and Storage • Integration with All Leading E-mail Archival Systems • Integration and Native Export to Leading Storage Solutions • Binary Export Extend Integration and Extension • Multi-Network Application Server, API’s & SDK • Real-Time Collaboration Integration, Web Conf, Portal

  8. Phased Management ApproachIntegrated Solutions • Discover IM Usage • Lock-down and control usage • Block P2P • Block Unauthorized IM Use • Solution: • RT Monitor (free) • Guardian Family Secure Manage Extend • Create Multi-Network IM and Presence Apps. • Extend EIM and Public IM Systems API’s • Solution: • RT Matrix SDK and API’s to extend EIM and PIM system API’s • Set Best Practices • Apply Policies • Comply with Regulations • Standardize • Solution: • IM Director • IM Auditor • Integrated Defense-in-DepthGuardian family

  9. Free Discovery Tool – RT Monitor • Discover IM Usage • Discover P2P Usage • Discover VoIP Usage

  10. IM Director Manages Identities Sets Access and Use Policy Logs Conversations Filters and Blocks Content SpIM Blocking, AV Scanning Supports All IM Channels Integrates with RTC Solutions Domain Name Control Through PIM’s IM Auditor adds… Regulatory Compliance Workflow and Review Export to Archive Solutions Guardian Family (RTG 500) Application Layer Deep Packet Inspection IM & P2P Protocol Analysis Set Security Policies Set Standardization Policy Assures Standardized and Compliant Access Integrated with IMD/A Industry Leading Integrated Solutions IM Policy Management System on the LAN IM Perimeter Security in the DMZ • Futures: RT Matrix - Extension • Platform w/ API’s and SDK to integrate IM and build applications

  11. FaceTime IM Management & Security Solutions Topology LAN/WAN DMZ Internet P2P e.g. Kazaa, eDonkey VoIP e.g. Skype P2P Supernode/Client Compliance DMZ Egress Switch FaceTime IM Auditor/Director Enterprise IM e.g. Jabber, MSFT, IBM LDAP Mapping Public IM e.g. AIM, ICQ, MSN, Y! FaceTime RTG500 Email Archive Policies Audit LDAP Network Security Information Security Access Mgmt Compliance

  12. Director/Auditor 5.0Management, Control, Compliance • Identity Controls • Integrate with corporate directory • AOL, Y!, MSN – domain names • Policies • Access – who, what, when, how • Content Filtering • SpIM Blocking • AV Integration • No additional purchase required • E-Mail Archive and Storage Integration • E-mail policy and compliance vendors • Leading storage vendors (EMC, VRTS) • Real-Time Collaboration Integration • Web conferencing • Corporate Portals • Integrated Solution • Trusted relationship with Guardian Family • Performance and Scalability • 10,000 connected identities • High Availability configurations • Authorized Network and Solution Access • AOL - CAAP • Microsoft - MSN Connect – Anytime/Anywhere, • Microsoft Live Comm Server • IBM – SameTime, Lotus IM • Reuters • Yahoo!

  13. FaceTime RTG500 - Real-Time Security Appliance Purpose-built and hardened network device Non-stop protection from unsafe and unauthorized connections Shut down rogue IM use Eliminate P2P file sharing Block Kazaa, Grokster, Morpheus, and other nasty P2P file downloads No network performance impact Dynamic protocol updates Cisco AVVID and Symantec SESA certified Available as softwaresolution Guardian FamilyAppliance and Software

  14. Future of IM, Presence and RTC Instant Messaging Real-Time Comm. Integration with Applications and Workflows - Platform API’s and SDK’s Extension and Integration Extend Specialized Applications Line of Business Applications, CRM / ERP Manage Enterprise Roll-out/ Open Standards Enterprise IM Adoption & Management Central Managementand Control Applications Security, Management and Control; Establish Policy Secure Employee Adoption, Proprietary Systems Public Instant Messaging

  15. RT Matrix: $25M Invested in FuturesCreate IM and Presence Aware Applications • $25M+ invested technology • Real-Time Application Proxy and Presence Server with API’s • Multi-platform, Java, J2EE, Multi-protocol, Multi-network • Content: • Reference guide and libraries • Documentation • Application examples and code snippets • Application deployment wizard • Developer support • Features: • Protocol API • Session Management API • Presence and alerts API • Identity Management API • Server Framework API

  16. Future Application Directions IM Network Interoperability • Only vendor in market shipping • Shipped Call Center full network interoperability in 2000 • Upcoming EIM to AIM interconnection functionality Integrating IM and Presence • Middleware messaging bus and integration RTMatrix IM Mobility • Enterprise mobile IM clients that are logged, audited and archived Secure, Manage, Extend Real-Time Collaboration • VoIP, P2P, Web Conf… Emerging IM Applications • Help Desk • Supply Chain • Trading

  17. Customer Case StudiesGrowing to 20K+ Users • Background • NCR – Dayton, OH based - $5.5B technology Company • 29,000 worldwide employees, • 5K early adopters using public IM to collaborate worldwide • Driven by productivity gains, lower telcomm costs • Problem and Risks • No security controls • Transferred files – Virus risk • Costly litigation: Sexual harassment, racial abuse, identity theft • Solution • Implemented FaceTime IM Director to realize the benefits of IM while protecting the company from risks • Initial implementation of 5K users, • Later rolled out to 10K users, with plans to roll out to the entire workforce "IM generates significant business value through enhanced communication, productivity, efficiency, and teamwork. And from an IT perspective, IM Director software helps us rest easier knowing that we have the security controls in place to eliminate the risks of IM while reaping the rewards.“ Maury Rindler, program director for collaborative services

  18. Appendix

  19. Integrated Defense-in-Depth Solution With Assured Policy and Compliance Standard Best Practices Security Architecture With An Enabling and Blocking Frameworks Hardened Linux Appliances Designed for The DMZ Point Products Can Be Circumvented Opens the Enterprise to Attacks, Viruses and Corrupted Directories Insecure OS’ in the DMZ Creating Holes in the Firewall Why Choose a FaceTime Solution? Alternative Solutions FaceTime Solutions

  20. Bullet-Proof, 100% Uptime, Industry Standard Enterprise Application Architecture Open, Standards-Based, Extensible, Not Proprietary Best of Breed Modular Architecture Architectural Designs Prone to Failure and Message Loss Proprietary, Incomplete, Higher TCO’s, Vendor Lock-in Monolithic and Inflexible Architecture Why Choose a FaceTime Solution? Alternative Solutions FaceTime Solutions

  21. Long Term, Closer and More Innovative EIM and PIM Partnerships Uniform and Comprehensive Proxy Support Delivers Industry Leading Scalability and Functionality Stores All Messages in Binary, Full Context, With Anti-Tampering Assurance Limited, Short-Lived Public IM and Enterprise IM Partnerships Inconsistent Proxy Support Delivers Limited Functionality and Scalability Offers Compliance Violations Out-of-the-Box Why Choose a FaceTime Solution? Alternative Solutions FaceTime Solutions

  22. Broadest Set and Most Mature API’s, Robust SDK, 3 Years History Deep Packet Inspection, Application Aware, IM & P2P Protocol Analysis Require No Additional Purchase and Integrated with Existing AV Infrastructure Limited Future Expansion Capabilities, Immature API’s, Not Shipping Existing Firewall and Web Filtering Solutions Do Not Work and Are Cumbersome Require Additional AV Module and SDK Purchases Why Choose a FaceTime Solution? Alternative Solutions FaceTime Solutions

  23. Client Server Policy Agent DMZ/Perimeter Network E M A I L SMTP Mail Server Email Proxy Email Client SMTP Relay FaceTime IM Auditor FaceTime RTG500 Compliance I M IM Proxy IM Proxy IM Client Enterprise IM Server Standard Deployment Architecture

  24. IT HR IT HR Sales Sales Support Marketing Support Services Marketing Accounting Services Accounting Enterprise IM Drives Further PIM Adoption and Application Investment Before Enterprise Choice Grass Roots Public Networks • Public IM seats dominate business today • Enterprise IM (EIM) deployment is growing rapidly: • IBM leads with Lotus IM and Workplace – 9.5M seats • Jabber is a “standard” and open alternative – XMPP – 5M seats • Microsoft has entered the market with LCS – 2+M seats • Observations: • EIM drives further public IM adoption • Spending follows enterprise roll-out: • Value added apps (bots, portal integration) • Management and control • Potentially Interconnection Public IM After Enterprise Choice ALL IM Usage Increases Jabber, SameTime, LCS

  25. Flexible Approach Delivers a Best Practices Solution and Implementation Guidance Prescriptive Solution Methodology IM & P2P Discovery Best Practices Policy Definition Security, Management And Control Deployment Definition Roll-Out Scale Up IM, Presence, P2P and RTC Extension Integration Custom Development • Discover IM and P2P Usage • IM Guardian in Discovery Mode • Define a set of best practices • Set corporate policy regarding IM and P2P • Identify regulatory and compliance risk and solutions • FaceTime pre-sales and professional services • Architect and define Deployment • Define load balancing, fail over, redundancy and disaster recovery plans • Define “best of breed” FT solution • Structure Pilot or test-phase • FaceTime pre-sales TAM’s and Professional Services • Installation • Roll-out • IM Solution, Implementation Services, Professional Services • Increase seats under management and control to enterprise-wide • IM Solution, Implementation Services, Professional Services • Architect extension of IM/P and RTC into enterprise workflow and existing applications • Custom application development • FaceTime Communications Platform.=, FT Professional Services

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