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Technology Services Road Map

Technology Services Road Map. Tech Day 2012 September 28, 2012. Chief Technology Officer Update. Charlie McMahon Chief Technology Officer cpm@tulane.edu 504-988-8555. What is Technology Services?. Mission Statement

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Technology Services Road Map

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  1. Technology Services Road Map Tech Day 2012 September 28, 2012

  2. Chief Technology Officer Update Charlie McMahon Chief TechnologyOfficer cpm@tulane.edu 504-988-8555

  3. What is Technology Services? Mission Statement Technology Services provides information technology services that meet the needs of the Tulane University community and enables Tulane’s mission by delivering technology solutions that support achieving institutional goals and objectives.

  4. Major Functions • Business Services • Campus IT and Academic Computing • Faculty Support • Instruction and Research Computing • Service Desk – Tier 2 & 3 Support • Vendor Partnerships • Web & Communications • Enterprise Applications • Corporate Applications • Student Information System

  5. Major Functions • Infrastructure • Identity Management System • Messaging Systems • Data Center • System Administration • Network • Telecommunications

  6. Major Functions • Security • Awareness • Prevention • Recovery

  7. Accomplishments FY 2011-2012 • Infrastructure • Network upgrade • WaveMailconversion • IPV6 implementation

  8. Accomplishments FY 2011-2012 • Campus IT and Academic Computing • LMS pilot and selection of Blackboard 9.1 • Classroom upgrades • KACE deployment • Faculty Technology Lab • Communication improvements • Enhanced web and social media presence • TechWave Newsletter • Tulane Operations Management System • HBO available on campus

  9. Accomplishments FY 2011-2012 • Security • Improved network scanning • Enhanced system/processes for accounts • Implemented encryption • Built and implemented new EPO server • Significant reduction in spam/phishing • Improved enterprise alerting • Implemented security education

  10. Accomplishments FY 2011-2012 • Enterprise Applications • Oracle Upgrade • Banner • Kuali • TAMS Release 12 • TERA Implementation • New Director for Network Operations and Support Center

  11. Roadmap 2012-2013 Technology Services is engaged in a significant number of major projects that will affect customers over the next two years We want you to know well in advance what's coming and when These projects will provide tremendous increases in our ability to serve our customers

  12. Roadmap 2012-2013: Infrastructure Network Upgrade and Redesign Upgrade Identity Management System Complete Unified Active Directory implementation Move Tulane Telephone service to Internet2 Net+ SIP Service

  13. Roadmap 2012-2013: Applications • TNPRC Database • CMS upgrade • Working with Public Relations • Piloting two options

  14. Roadmap 2012-2013: Campus Encryption IPTV

  15. Roadmap 2012-2103: Instruction Blackboard LMS Upgrade (2012-2013) Classroom Upgrades (ongoing)

  16. Campus IT & Academic Computing Update Jim Bradley Assistant Vice President jim@tulane.edu 504-644-8467

  17. Campus IT & Academic Computing Major functions Faculty Support Instruction and Research Computing Service Desk Vendor Partnerships Web and Communications

  18. Strategic Agenda FY2012-13 • Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan • Enhance support for instruction • Enhance Web Services • Complete deployment of Customer Service Enhancement systems

  19. Strategic Agenda FY2012-13 • Technology Connection - deploy unified storefront • Enhance support for research • Continue strong focus on Primate Center • High performance computing support • Optimize organization

  20. Collaborative IT Strategic Plan Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan

  21. Enhance Support for Instruction Blackboard Partnership

  22. Enhance Web Services • CMS upgrade or transition to a new CMS • Complete redesign of TS Web • Collaborate on redesign of TU Web • Deploy v2 of Tulane Mobile App • Complete TOMS deployment

  23. Enhance Customer Service Systems KACE CRM (Microsoft vs. ServiceNow) Email Migration Box Conversion (http://ts.tulane.edu) Active Directory Migration

  24. Technology Connection Deploy the unified storefront in the LBC and extend to other campuses and sites Uptown

  25. Enhance Support for Research Ensure ARS Database Conversion to Oracle is 50% complete.

  26. Enterprise Applications Projects Mary WalshAVP for Technology Service Enterprise Applications

  27. Projects Completed • TAMS Release 12 – October 2011 • TERA Implementation – February 2012 • Tulane Electronic Research Administration • 670 Proposals - $217,746,182 • In development • Conflict of Interest • Subawards& Negotiations • Report Tracking • IRB module • IACUC

  28. HCM Implementation • HCM - Human Capital Management Human Resources Self Service (Manager/Employee) Payroll Labor Distribution Advanced Benefits Time and Labor • Self Service functionality for employees and managers • Kronos Timekeeping • Relational Database and toolset • Fully integrated into the University financial system

  29. Animal Records System • Tulane National Primate Research Center • Technology to support unique requirements of research • Medical records • Imaging • Mobile devices • Ancestry information • Planning and Design effort underway

  30. Gibson New Schedule of Classes • Focus on usability • New Planner functionality • Multiple planners • Conditional add/drop • Register directly from planner

  31. Enterprise Applications

  32. Enterprise Applications

  33. Gibson • Spring Registration • New Planner and Conditional Add/Drop will be in place for Spring 2013 Priority Registration – November 5th • Continuing to work with students and staff to ensure functionality and usability • Additional functionality will be developed going forward

  34. Infrastructure Update Leo Tran, CISSP, CISM, CRISC Assistant Vice President, Technology Infrastructure Services

  35. Network Services • Deployment of IPv6 • Deploy Network Infrastructure to support IPTV • Move departmental servers to the data center, including servers from the Library, Athletics, Capital Projects, Riley Center, and TUPD. • Upgrade Horizontal Wiring in Residence Halls with Cat6 Ethernet cable that can deliver 1Gb traffic.

  36. Network Services • Re-architect Wireless Network for more availability • Complete the 10Gb Fiber Ring

  37. Identity Management Services • Upgrade Identity Management System to enhance Self-Service Password reset capabilities • Complete Unified Active Directory implementation • Expand Shibboleth and ADFS environments

  38. Disaster Recovery Move Disaster Recovery site to a location that will enhancereal-time data replication

  39. WaveMail Conversion • Complete Office 365 conversion • Email • Lync • New Office 365 email environment brings: • 25Gb mailboxes • Zero disaster recovery time • Reduced Management Overhead

  40. Tulane Telephone Service Move Tulane Telephone service to Internet2 Net+ SIP Service Redesign Telecom Department

  41. Network Operations Center Allie Hopkins, Director, Network Operations and Support Center allie@tulane.edu 504-988-8512

  42. Network Operations Center • What does the NOC do? • Monitor network • Monitor systems • How to build a NOC • State of the art operations center • Video wall • Tools • Personnel

  43. Network Operations Center • Kick-Off Date • Mid-summer 2013 • Status updates throughout this year

  44. Information Security Office Update Hunter Ely, CISSP, CFCE, GCIA, CRISC Chief Information Security Officer hunterely@tulane.edu 504-988-8566

  45. ISO Strategic Agenda FY2012-13 • Antivirus • Anti-phishing Campaign • Security Awareness Training • Security Reviews

  46. ISO Strategic Agenda FY2012-13 • Encryption • Network Scanning • Firewall • Other Issues – mobility management, DMCA, Staffing, Incident Response, etc.

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