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Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills. Types of Workplace Teams. Problem Solving. Taskforces. Committees. Virtual Teams. Overview of Teams. Advantages. Disadvantages. Information & knowledge Diversity of views Acceptance of solutions

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Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

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  1. Communicating in Teams and Mastering Listening and Nonverbal Communication Skills Business Communication Today

  2. Types of Workplace Teams Problem Solving Taskforces Committees Virtual Teams Business Communication Today

  3. Overview of Teams Advantages Disadvantages • Information & knowledge • Diversity of views • Acceptance of solutions • Performance • Groupthink • Hidden agendas • Free riders • High costs Business Communication Today

  4. Rules Norms Identity Group Dynamics Business Communication Today

  5. Roles People Play in Groups Self- Oriented Group- Maintenance Task- Facilitating • Controlling • Withdrawing • Attention Seeking • Diverting • Encouraging • Harmonizing • Compromising • Initiating • Information Seeking • Coordinating • Procedure Setting Business Communication Today

  6. Team Decision Making • Orientation • Conflict • Brainstorming • Emergence • Reinforcement Business Communication Today

  7. Clear Purpose Effective Teams Collaborative Relationships Open Communication Creative Thinking Consensus Decision Making Focused Efforts Conflict Resolution Business Communication Today

  8. Conflict in Teams Scarce Resources Task Responsibilities Poor Communication Attitudes and Values Power Struggles Conflicting Goals Business Communication Today

  9. Resolving Conflict Proaction Fairness Research Communication Alliance Flexibility Openness Business Communication Today

  10. Overcoming Resistance • Express understanding • Raise awareness • Evaluate objections • Withhold arguments Business Communication Today

  11. Team Members Strong Leadership Cooperation Collaborative Writing Applied Technology Clear Goals Compatible Technology Solid Commitment Prompt Action Clear Responsibility Business Communication Today

  12. Critiquing Writing • Clear instructions • Purpose of the document • Correct factual material • Unambiguous language Business Communication Today

  13. Purpose Participants PRODUCTIVE MEETINGS Agenda Location Business Communication Today

  14. Focus Effective Meetings Procedures Participation Closing Follow-Up Business Communication Today

  15. Three Types Of Listening Purpose and Feedback Content Listening Critical Listening Empathetic Listening Business Communication Today

  16. Message Receiving Interpreting Remembering Message Feedback Responding Evaluating Message The Listening Process Business Communication Today

  17. Barriers to Listening Prejudgment Self- Centeredness Selective Listening Business Communication Today

  18. Nonverbal Communication Honesty Reliability Efficiency Business Communication Today

  19. Types of Nonverbal Communication Facial Expressions Gestures and Posture Use of Time and Space Vocal Characteristics Touching Behavior Personal Appearance Business Communication Today

  20. Smile genuinely Be aware of false cues Keep appropriate distance Use touch carefully Respect status Shake hands appropriately Maximizing Nonverbal Communication Skills Business Communication Today

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