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.Link Current Status & Roadmap June 2015

.Link Current Status & Roadmap June 2015. . Link. dealer entry point to FCA world. .Link Overview .Link Platform landscape .Link 10 years on the road .Link 10 years r oadmap .Link Platform main characteristics .Link Geography .Link Usage

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.Link Current Status & Roadmap June 2015

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  1. .Link CurrentStatus & Roadmap June 2015 .Link dealer entry point toFCA world

  2. .Link Overview • .Link Platform landscape • .Link 10 yearson the road • .Link 10 yearsroadmap • .Link Platform maincharacteristics • .Link Geography • .Link Usage • .Link 2014 maindeliveredprojects • .Link 2015 mainplannedprojects: .Link Mobile features • wiADVISOR • .Link - eCRM • .Liink Mobile Sales Process • iLink sales Apps • iLink sales Apps DEMO .Link 2015 – Current status and roadmap

  3. .Link Overview OVERVIEW .Link 2015 – Current status and roadmap

  4. .Link Platform Landscape .Link Platform Link e.Entry– Sales&After Sales Functions Dealership CENTRAL SYSTEMS D M S Link interfaces DDU CAR CONFIGURATOR SERVICE CONTRACTS WORKSHOP ON LINE LOGISTICS CRM MY PEOPLE & MY ORGANIZATION .Link 2015 – Current status and roadmap

  5. 10 YEARS .Link 10 years on the road Usersworld wide 140.000 90.000 22 30 110 40 24x7 Dailyaccesses Languages National sales companies Integrated Systems Importercountries Service Everyday wesupport8.500 dealers and workshops in their sales and after sales business processes .Link 2015 – Current status and roadmap

  6. .Link 10 yearsroadmap Technical Phone GAP API SenchaTouch ExtJs Php 4 Php 5 – Zend Server Oracle 9i Oracle 10g Oracle 11g 2015 2004 2008 2013 2014 2012 2011 2005 APP Esales Smart Reception wiADVISOR iLink eSERVICE eSALES LINKENTRY Functional .Link 2015 – Current status and roadmap

  7. .Link Platform maincharacteristics Multicountry: functions can be enabled/disabled for a country Multilanguage: nlanguagessupported for each country; anycharsetsupported Multibrand: Brand visibility can be enabled/disabled for eachdealership Dealer multisite: a single dealer can have multiple sites • Single Sign On with integratedapplications and Dealer Connect • RoleBasedUser Profile • Portal home page personalizedby country/user • Available and monitoredH24 7/7 • Unique software release for 3 applicationinstances (Europe, America, Asia) • Staticcontentscaching with AKAMAI .Link 2015 – Current status and roadmap

  8. .Link Geography May 2015 Usage: May 2015 Top session countries: Total .Link Active Users: 140.000 Source: Google analytics .Link 2015 – Current status and roadmap

  9. .Link Usage Number of Accessesby Month Source: Google analytics +25% +20% May 2013 May 2015 May 2014 .Link 2015 – Current status and roadmap

  10. .Link Mobile features MOBILE FEATURES .Link 2015 – Current status and roadmap

  11. wiADVISOR The acceptance with a click .Link 2015 – Current status and roadmap

  12. .Link– eCRM • PUSH NOTIFICATIONS FOR INCOMING LEADS • TWO DETAILS LEVEL • CALL THE CUSTOMER • INTEGRATION WITH CALL TRACKING • SEND EMAIL • SET APPOINTMENT • TAKE NOTES • CRM INTEGRATION .Link 2015 – Current status and roadmap

  13. .Link mobile sales process Link Store WELCOME iLinkWelcome Cliente Venditore • CUSTOMER DATA COLLECTION INTEGRATED WITH LINK CRM • NEW CAR CONFIGURATION • ACCESORIES PROPOSAL PRODUCT PRESENTATION iLinkConf • STOCK AVAILABILITY SEARCH • STOCK CONFIGURATION MATCH TRADE IN iLinkTradeIn • VEHICLE INSPECTION • CUSTOMER NEEDS COMPREHENSION • USED STATUS CHECK NEGOTIATION • DESK NOT SUPPORTED BY TABLET 13 DELIVERY iLinkDelivery • CAR DELIVERY CHECK LIST 13 .Link 2015 – Current status and roadmap

  14. iLink sales Apps iLinkWelcome To have a brief customeroverview iLinkTradeIn To evaluate and collect data from CustomerTrade-in iLinkConf- The car configurator iLinkStore The B2B AppStore iLinkDelivery The wizard to optimize car delivery .Link 2015 – Current status and roadmap

  15. iLink sales Apps DEMO .Link 2015 – Current status and roadmap

  16. Link Application Management service model Service Model Dealers / Authorized Workshops / Indep. Workshops - Markets - HQ USER SUPPORT Single Point of Contact HD – I LEVEL SUPPORT eGAS2 engineering Global Automotive Solutions & Services II LEVEL SUPPORT ------------------------------------------------------------------------------------- .link full .link light .link NSC .link Import. .link CRM DEUS eDoMuS MKTG eGrip Competitivenes PPS iBench… Netw. Mngt. Direct Sales Vehicle Homolog. Mngt. Order Mngt. COMPETENCE CENTERS GOVERNANCE CFA, STOVEN, NBS, OCF Italia/Estero, LOCEN/LOITA/ LOEST, POMIX, SIFE 100+ specialistsdedicated SOFTWARE MAINTENANCE EVOLUTION/PREVENTIVE/CORRECTIVE AM REVENUE CYCLE SHARED FACTORIES APPLICATION MANAGEMENT/MONITORING DATA CLEANING eGAS2 ICT INFRASTRUCTURE FCA 3rd parties .Link 2015 – Current status and roadmap

  17. Link Sales processes & functions Sales Network & Dealer Management Prospect and Qualify Offer & Negotiation Sales and Delivery Accounting & Incentives News & Communication Leads Management Stock Offer Print Contract Dealer Financing request Customer master data Invoice statement New Plant Order Creation (from offer/contract/free) New vehicle configuration and offer Agenda Netting Analysis Call Center Profile Extra Catalogue Orders Used vehicle Offer System Configuration Invoice Inquiry and Download Create and Manage Local Marketing Campaigns Customer orders Mngmt (creation, pairing) Plan Appointment / Call CBT for Dealer apprisal Incentives Inquiry Dealer Stock Inquiry (back office / sales view) Test Drive Booking Manage Central Marketing Campaigns Logistic, Transport and used vehicle Ticketing Unsold Market Available Stock Inquiry Promotions and special channels Useful Links Large Prospect (Fleet) Unsold vehicle Market Swap Accessories and Services Management Standards mangmnt & monitoring process (audit) Other Dealer Stock Available Inquiry Trade in Management Companies Master data Surveys Management Multiple Orders Creation (Fleet) CRM and Negotiation Management Forum Key Contacts Management Order Tracking Stock Locator inquiry and Booking vehicle Dealers and Importers master data Car Park Segmentation KDS Stock Pricing Technical information and Comeptitors comparison Meeting/ Task / Call / Events Management Stock analysis and Order Status KPI Service Contract Management Document Management Customer master data Vehicle Delivery Management Warranty Certificate Salesman Contest Reporting and Business Intelligence DMS Integration .Link 2015 – Current status and roadmap

  18. Link After Sales processes & functions After Sales Network & Workshop Mngmnt Booking Acceptance Execution Marketing & Campaign Mngmnt System configuration Workshop Cost Estimation Repair Order Management Workshop Retail Offers Remote Booking (call center, app, mobile) Workshop Booking Agenda Workshop Leaflets Vehicle Acceptance Labor time and Spare Parts Catalogue Integration Agenda Customer master data Campaign Management Tablet Vehicle Acceptance Spare Parts Order Management SMS Gateway Vehicle master data Queue Management Vehicle History Inquiry Forum Workshop Workload Courtesy Car Booking and Management Technical info integration Surveys Recall Campaigns Management Tutorship Management Workshop Standard Processes Customer master data Work-time Tracking Standards mngmnt& monitoring process (audit) Vehicle master data Warranty Claims Workshops master data Workshop Workload wiTECH Integration Audit visit agenda Service Contract Management Transport Damages Management Warehouse reception and picking Warehouse re-planishment integration Reporting and Business Intelligence DMS Integration .Link 2015 – Current status and roadmap

  19. Link demand & delivery Processes DEMAND PROCESS Approved? ChangeRequestIdentification & Requirements ChangeRequestEvaluation ChangeRequestApproval ChangeRequestPlanning DELIVERY PROCESS Deploy in Production FunctionlAnalysis & Approval Software Design • Software Development & Unit Test • Integration • Test User Acceptance Test No Regression Test Handover to AMS .Link 2015 – Current status and roadmap

  20. Link monitoringtools Dashboard .Link 2015 – Current status and roadmap

  21. iLink .Link 2015 – Current status and roadmap

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