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Dr Pablo Cortes University of Leicester pablo.cortes@le.ac.uk

Hearing of the Committee on the Internal Market and Consumer Protection Alternative and Online Dispute Resolution European Parliament Brussels 29 February 2012. Dr Pablo Cortes University of Leicester pablo.cortes@le.ac.uk.

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Dr Pablo Cortes University of Leicester pablo.cortes@le.ac.uk

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  1. Hearing of the Committee on the Internal Market and Consumer ProtectionAlternative and Online Dispute ResolutionEuropean Parliament Brussels29 February 2012 Dr Pablo Cortes University of Leicester pablo.cortes@le.ac.uk

  2. I. Sector-specific requirement to participate in “effective” internal complaint processes

  3. II. Automated negotiation in the ODR Platform

  4. III. Complaints forms coupled with information on consumer rights and how similar disputes were resolved

  5. IV. Pre-existing commitment to participate in an ADR process

  6. V. The traders’ information obligation should clarify whether ADR is offered in the language of the transaction

  7. VI. The ODR Platform should be optional for domestic complaints and offer a case-management tool to ADR entities

  8. VII. Distinction between binding and non-binding processes, esp. clarifying the validity of pre-dispute arbitration clauses

  9. Adjudication Recommend Facilitation Third neutral party Automated Negotiation VIII. Decisions in binding processes should be published

  10. IX. Incentives to participate and to settle

  11. X. Close collaboration between the ODR Platform and consumer enforcement agencies

  12. Online Dispute Resolution for Consumers in the European Union (Routledge, 2010) Thank you! Email: pablo.cortes@le.ac.uk You can download the book in PDF for free at: http://www.routledge.com/books/details/9780415562072/

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