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NICS ICT Conference Changing for the Better: Northern Ireland Civil Service Reform

NICS ICT Conference Changing for the Better: Northern Ireland Civil Service Reform. Bruce Robinson Head of the Northern Ireland Civil Service 20 October 2009. Economic and financial context Public expectations Technological advances Devolution – Executive’s Programme for Government.

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NICS ICT Conference Changing for the Better: Northern Ireland Civil Service Reform

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  1. NICS ICT ConferenceChanging for the Better: Northern Ireland Civil Service Reform Bruce Robinson Head of the Northern Ireland Civil Service 20 October 2009

  2. Economic and financial context Public expectations Technological advances Devolution – Executive’s Programme for Government Context & Challenges

  3. Building a stronger performance delivery culture Sharper focus on customers and delivery through collaboration Developing our people Responding to the Challenges

  4. Effective financial management: 2008/09 provisional outturn Account NI Prompt payment – 10 working days target Faster closing annual accounts Programme for Government delivery Supporting Executive respond to economic downturn Performance Delivery Culture

  5. Account NI (in-house + strategic partner) issued 60,000 purchase orders to suppliers & dealt with 140,000 invoices paid £1.5 billion overall, and is presently processing 5,000 payments per week IT Assist (in-house) Supporting 18,500 users Reduced IT cost per user from £1500 to £1200, aiming for £1000. Compares to £1700 under GB public sector Flex contract Records NI (managed service provider) 16,000 users; over 6 million documents stored Network NI (managed service provider) Over 290 sites networked HR Connect (outsourced) All modules live, including non-industrial and industrial payroll 400 externally advertised competitions & 3000 appointments to date Reform Achievements

  6. Communications & Engagement • Research with staff • Future@work as visualisation

  7. Customer Contact Centre 101 number established Selected services for 4 ‘Anchor Tenant’ organisations ‘First point of Contact’ resolution www.nidirect.gov.uk Online source for Government information and transactions, organised in a way to suit the citizen Flooding incident line Single number for citizen contact Seamless service with 3 flooding response agencies available 24/7 Customer Focus & Collaboration

  8. NICS People Strategy Centre for Applied Learning Course prices reduced by 20%, staff satisfaction up to 99.4% & training attendance up by 32% UK-wide Civil Service award for HR, Learning & Development and CIPD accreditation Enhancing diversity Health, well-being and further reducing sickness absence NICS-wide staff attitude survey Investors in People Developing our People

  9. Better services for citizens Meeting the challenges Collaboration, innovation & effective management Commitment to public service Conclusion

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