IBM Emptoris Supplier Lifecycle Management SLM Work session Preparation

1. IBM Emptoris Supplier Lifecycle Management SLM Work session Preparation

2. Workshop AgendaProject Kick-Off & Software Familiarization • Objectives • Official start of the project • Common understanding about project targets, content and schedule • Duration • ½ day + ½ day per Module Software Demo • Participants • All project participants • Agenda • Introduction of the participants and targets of the workshop • Background and targets of the projects • Presentation of the project organization (chart) • Walk through the project schedule • Short software presentation • Outlook to the Workshop – What needs to be prepared? • Questions & Answers • Per Module: • Software presentation • Preparation of the workshops • Planning next steps

3. Workshop AgendaSupplier Qualification • Objective • Definition of how the SLM Software Solution will support RBC’s Supplier Qualificationprocess • Duration • 2 days • Participants • Project Manager from RBC • 1 – 3 RBC Business Experts belonging to the core Team • IBM Engagement Manager / Implementation Consultant • IBM Subject Matter Expert • Agenda • Day 1 ……………………………………………………………….. • ½ h Introduction of the participants and targets of the workshop • 1 ½ h Presentation of the software solution • 3 h Definition of the supplier qualification processes • 1 ½ h Definition of questionnaires (high level, workout as ‘homework’) • 1 h Roles and permissions • Day 2……………………………………………………………….. • ½ h Wrap up • 4 h Discussion of the questionnaires (detailed in the meantime) • 2 h Clarification of open questions from the first workshop

4. Questions for workshop preparationVirtual Supply Master – reference VSM presentation • Please prepare the following questions for the Virtual Supply Master workshop and bring existing documentation with you. • Which master data enities (Supplier, categories, business units, regions) are currently maintained in current • systems (ERP,..)? • How do the master data records look? (Provide export of records for workshop) • How many Supplier records will RBC migrate into VSM? • How many users should work with the software in the productive environment? • All supplier records have a contact with a valid email? • How many supplier contacts will RBC expect to log onto the RBC Supplier registration environment • and complete supplier regstion content? • Who is responsible for master data currently and going forward? • Data Stewards Manual Master Suppliers • Auto Master Suppliers • Should VSM be the Golden Record (master) system? If not, which system should? • Will SLM be the initial source master application after implemented? • Sourc system SAP or other source sytems for suppliers? • What are your requirements per master data entity? (Which information are mandatory?)

5. Questions for workshop preparationSupplier Qualification • Please prepare the following questions for the supplier qualification workshop and bring existing documentations with you. • What is the aim of the supplier qualification at RBC? • Which of the following processes are desired to be implemented at RBC? • supplier registration • supplier on-boarding • supplier self-assessments • supplier qualification • Category specific qualifications / assessments • Organization specific qualifications / assessments • Region / geography specific qualifications / assessments • Assessments regarding corporate responsibility / compliance / health & safety / labour • others • Is one or more of the above mentioned processes already established at RBC? • Are the established processes supported by a tool (Excel, specific appliction or database, etc.)? • Do you have questionnaires for the established processes • Which content should have the questionnaires for desired processes (headline level) ? • Which suppliers have to participate in the different processes? Which are the selection criteria? • When and how often do you want to repeat the processes (update answers)? • Which are the participating roles in the processes?

6. Questions for workshop preparationPerformance Evaluation • Please prepare the following questions for the supplier evaluation workshop and bring existing documentations with you. • What is the aim of the supplier performance evaluation at RBC? • Which of the following processes are desired to be implemented at RBC? • supplier performance evaluation (specialists at RBC evaluate the supplier) • supplier self evaluation • Suppliers evaluate RBC • Evalautaion of the suppliers strategic importance • others • Is one or more of the above mentioned processes already established at RBC? • Are the established processes supported by a tool (Excel, specific appliction or database, etc.)? • Do you have score cards / KPI’s / criteria sets for desired processes (headline level)? • Would you like to use KPI generated by ERP systems in the performance evaluation (e.g. On time delivery, failure rate)? • Which suppliers have to participate in the different processes? Which are the selection criteria? • When and how often do you want to repeat the processes (update answers)? • Do you want to evaluate the performance of the suppliers category wise and if yes on which category level? (separate evalauations per catagory for the same supplier) • Do you want to evaluate the performance of the suppliers organization wise and if yes on which organization level? (separate evalauations per organizations for the same supplier) • Which are the participating roles in the processes?

7. Questions for workshop preparationSupplier Classification • Please prepare the following questions for the supplier evaluation workshop and bring existing documentations with you. • What is the aim of the supplier classification at RBC? • Is a classification strategy already established at RBC? • Are the established processes supported by a tool (Excel, specific appliction or database, etc.)? • What are the triggers for your classification strategy? • Do you want to classify suppliers category wise and if yes on which category level? • Do you want to classify suppliers organization wise and if yes on which organization level? • Which are the participating roles in the processes?

8. Questions for workshop preparationRisk Management • Please prepare the following questions for the supplier evaluation workshop and bring existing documentations with you. • What is the aim of the risk management at RBC? • Which of the following processes are desired to be implemented at RBC ? • Supplier risk assessment • Category risk assessment • Region risk assessment • Which risks do you want to observe and mitigate with the risk assessments?(e.g. Supplier insolvency, supply chain risk, quality, compliance, image) • Is one or more of the above mentioned assessments / processes already established at RBC? • Is risk managment a individual process or part of bigger processes / where? • Are the established processes supported by a tool (Excel, specific appliction or database, etc.)? • Which are menaingful risk indicators in terms of likelihood and impact on RBC business? • Who can evaluate these indicators? • Is there risk information from providers like D&B available at RBC (e.g. Financial stability) or are you willing to purchase such information? • Which suppliers have to participate in the different processes? Which are the selection criteria? • Which are the participating roles in the processes?