August 2014

1. August 2014 Operations update Expanding United’s fleet In 2014, United has taken delivery of 23 mainline planes including three 787s. Six new mainline planes were delivered in June, the busiest month for aircraft deliveries since 2010. This year United plans to take delivery of 29 737-900ERs and six 787s – including two 787-9s, the stretched version of the 787 Dreamliner. 98.7% controllable completion rate* 70.1% on-time performance 12.48 million passengers flown • Data reflects June 1-30, 2014 • * The percentage of flights completed not impacted by weather New daily service between Seoul (ICN) and Guam (GUM) On October 26, United will begin flying between Guam and Seoul’s Incheon International Airport, offering Korean customers a variety of resort destinations such as Saipan, Palau, Honolulu and Cairns via United’s Guam hub. New 737-900ERs feature customer-friendly interiors with a larger sense of space, sculpted sidewall panels and LED lighting that mimics soft blue skies and sunset colors. All will have Wi-Fi and either personal device entertainment or DIRECTV. Check out London Heathrow’s United Club SFO PVR London Heathrow’snew Terminal 2 United Club is pleasing Star Alliance passengers. Facilities include seating for 280 people, private phone rooms and a full service bar. Airbus: more room and amenities All A319/A320s now have expanded overhead bins and Wi-Fi More than 150 Airbus planes have been modified to offer customers more bin space to expedite boarding and reduce the number of gate-checked bags. Bins on A319s and A320s have new latches and doors, nearly doubling each plane’s carry-on capacity. United has also installed Wi-Fi in all the Airbus planes.

2. Mercedes-Benz tarmac service now at Washington Dulles (IAD) New gates improve customer experience at Chicago (ORD) Three recently added gates in Terminal 2 help reduce congestion and the time aircraft spend on the ground waiting for an open gate during periods of heavy traffic. These efforts are part of the ongoing investment at ORD, including jet bridges on all gates, a new Terminal 2 United Club and boarding areas with new gate room furniture, powerand podiums. Tarmac service provides chauffeured transportation for selectGlobal Services and United Global First customers with tight connections. The service is also available at Chicago (ORD), Houston (IAH), New York/Newark (EWR) and San Francisco (SFO). New choices on board Freshly prepared Choice Menu Bistro on Board selections are available for purchase on most flights over three-and-a-half hours within North America, to Latin America, and between Honolulu and Guam. Try the Asian-style noodle salad with sesame ginger dressing, a chicken wrap, a roast beef and cheddar baguette, or ham and Swiss cheese on a pretzel baguette. • TSA reminder Passengers may be required to power up electronic devices during security screening. If the device does not turn on, it will not be allowed on board. Be sure to power up before heading to the airport! United now offers Chicago’s Goose Island 312 Urban Wheat Ale craft beer on flights worldwide and at U.S. United Clubs. See tsa.gov for more information United snapshot: Santiago, Chile (SCL) The Andes mountains extend the entire length of Chile, covering 80% of the country The population of Santiago’s metropolitan area in millions The average width of Chile in kilometers (about 93 miles) Flights a week offered by United to and from Latin America and the Caribbean 80% 6.68 150 700 In December, United will offer first-ever nonstop service between Houston and Santiago