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St Georges Hospital

Achieving and sustaining standards through Working in Partnership with Carers Tony McAnelly NTW Carer Involvement Officer Vera Maw Sunderland Carer Centre Ann Clark Carer and Chair North of Tyne Carer Liaison Group.

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St Georges Hospital

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  1. Achieving and sustaining standards throughWorking in Partnership with Carers Tony McAnelly NTW Carer Involvement OfficerVera Maw Sunderland Carer CentreAnn Clark Carer and Chair North of Tyne Carer Liaison Group

  2. One of the largest mental health and disability Trusts in England employing more than 6,000 staff, serving a population of approximately 1.4 million, 2,200 square miles St Georges Hospital Northgate Hospital Northumberland St Nicholas Hospital Ferndene Hospital Walkergate Park Monkwearmouth Hospital Hopewood Park Hospital

  3. All inpatient wards and services accredited March 2015 Community and Specialist Services Launched October 2015 Triangle of Care ImplementationWhere are we now

  4. Recognition & Value Information & Advice Involvement Inplanning the treatment and care of the person they cared for. Involvement in service development. Help Guidance and Support Recognising Young Carers Carers Charter

  5. In 2008 Our Trust signed the Charter Making the commitment to develop ways of working that would address each of these principles. Carers Charter

  6. A member of the clinical team to make contact with families within 72hours (from midnight of the day of referral/admission) Family/Carers to be invited to a meeting within 7 days of referral/admission (or to contribute by telephone) “Carers and the essential role they play are identified at first contact or as soon as possible thereafter” Triangle of Care Principle 1 Getting to Know You (Procedures)

  7. It’s their meeting – arrange a time and place that is convenient for both you and the family An opportunity for the family to meet the staff and find out about the service. ‘A carers introduction to the service and staff’ Principle 5 Triangle of care Arranging to meet with the family

  8. Commonsense Confidentiality booklet for carers. Practice Guidance Notes. Commonsense approach to sharing information with carers. Policy and practice protocols regarding confidentiality and sharing information are Principle 3 Commonsense Confidentiality

  9. Carer Champions are members of staff who agree, on behalf of their ward or team, to act as a key contact for carer issues Raise awareness of carer issues and promote carer involvement within their team. Carer champions

  10. Ensuring that; All staff on their ward or in their team, are kept up to date with carer legislation. There are sufficient ‘Our Commitment to Carers’ and other carer hand-outs on the ward. Carer notice boards display relevant and up-to-date information on carer events and support services. Carer Champions – Carer Information and advice.

  11. Carer Champions appointed on every ward and in every service throughout the Trust Carer Champion forums set up in each geographical area throughout the Trust. Defined posts responsible for carers are in place Principle 4 Carer champions

  12. This training includes; Getting to Know You (Procedures)Carer Engagement StrategiesGetting to Know All About YouInformation SharingSharing with confidenceCommonsence ConfidentialityThink FamilyYoung CarersSharing CaringAchieving all the standards in Triangle of Care

  13. Triangle of CareAchieving all StandardsStandards 1,5 and 6 – Getting to Know You.Standard 2 – Training successfully cascaded to all staffStandard 3 – Commonsense Confidentiality (Staff trained in Compliance)Standard 4 – Carer Champions on all wards and services regularly attending forum meetings.

  14. Carers Involvement / partnership Structures in place to achieve Strategic Involvement Planning, consultation and working wth Carers Carer Governor For South of Tyne Carer Support Workers Sunderland Gateshead South Tyneside South of Tyne Carer Liaison Group Carers, carer services, Carer Centres.,NTW Carer Leads Champions and Management representation Carer Governor Representation from North of Tyne Carer Liaison Group NTW Carer champion Forum Sunderland & South Tyneside Carers Sunderland Carer Centres & Service Sunderland Blissability S/Tyneside Crossroads Gateshead Mental Health Concern MANAGEMENT Patient & Carer NTW Carer Leads & Management. Carer Lead Carer Involvement Officer Carer lead Director

  15. Carers Involvement / partnership Structures in place to achieve Strategic Involvement Carers Carer Involvement Forum (N/Land, Newcastle, N/Tyne) Carer Centres Northumberland Newcastle North Tyneside Planning, consultation and working with Carers Carer Services Morpeth Contact Escape PALS North of Tyne Carer Liaison Group Carers, carer services, Carer Centres. L.A. Carer Leads,NTW Carer Leads Champions and Management representation Representation from South of Tyne Carer Liaison Group Carer Governor Local Authorities Carer Leads Northumberland (Including ‘Think Family’ Newcastle North Tyneside Carer Governor For North of Tyne NTW Carer champion Forums Newcastle Northumberland Management Patient and Carer NTW Carer Leads & Management. Carer Lead Carer Involvement Officer Carer lead Director

  16. Transforming Services Rural vs urban areas Maintaining robust lines of communication Maintaining specific carer related roles in the Trust Challenges

  17. Challenges Transforming Services Rural vs urban areas Maintaining robust lines of communication Maintaining specific carer related roles in the Trust Northumberland St Georges Hospital Northgate Hospital St Nicholas Hospital Ferndene Hospital Walkergate Park Monkwearmouth Hospital Hopewood Park Hospital

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