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Nicholas Corrigan UK Premier Director

Experience. the difference. STRATEGY ▪ CONSULTING ▪ SUPPORT. Nicholas Corrigan UK Premier Director. The Evolution of Premier. $100M. $2B. Break-fix. Business Value Outcomes. Proactive. 1990. 2000. TODAY. Incidents Management “Premier Support” Brand Launched. Remediation

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Nicholas Corrigan UK Premier Director

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  1. Experience the difference STRATEGY▪CONSULTING ▪SUPPORT Nicholas CorriganUK Premier Director

  2. The Evolution of Premier $100M $2B Break-fix Business Value Outcomes Proactive 1990 2000 TODAY Incidents Management “Premier Support”Brand Launched Remediation Field Engineering Service Delivery Management Operations Consulting Premier Mission Critical Developer Support INCIDENTS HOURS FIXED PRICE / SLA / HOURS

  3. The Configuration of the Premier Service Fixed Custom Partner Enhancements Options Premier Mission Critical Optimal solution for Tier 1 CloudVantage Optimal solution for Office 365 Dedicated Support Engineer Third-tier Support Developer Support Premier Support for Partners Premier Support for Lync Solution Support Monthly Hotfix Report Custom Support Operations Consulting Ultimate Partner Special programs help partners build business Customized Packages for on-premises are customized to meet customer needs Enhancements Extend the capabilities of your existing Premier agreement Options Unique services optimized for specific solutions Fixed Entry-level packages with fixed benefits for on-premises Standard Foundation Core

  4. The Configuration of the Premier Service Fixed Custom Partner Enhancements Options Premier Mission Critical Optimal solution for Tier 1 CloudVantage Optimal solution for Office 365 Dedicated Support Engineer Third-tier Support Developer Support Premier Support for Partners Premier Support for Lync Solution Support Monthly Hotfix Report Custom Support Operations Consulting Ultimate Partner Special programs help partners build business Customized Packages for on-premises are customized to meet customer needs Enhancements Extend the capabilities of your existing Premier agreement Options Unique services optimized for specific solutions Fixed Entry-level packages with fixed benefits for on-premises Standard Foundation Core

  5. Customised Premier

  6. Customised Premier Support

  7. Customised Premier Support Investment Planning Governance and Relationship Management Risk Management Requirements Management

  8. Customised Premier Support Technical Account Manager Operations Consulting Operations Consulting Enterprise Architecture Dedicated Engineering Developer Support Microsoft Consulting Services Solution Support and Mission Critical Proactive Offerings Proactive Offerings Break/Fix Engineering

  9. Premier Technical Account Manager EngagementMaturity

  10. Azure Hosted Workshops • Access to Workshop content and virtual machines whenever, wherever • Ability to access workshop content and VM before and after delivery • Integrated platform for live and video-on-demand for technical content from any platform  (Mobile, Laptop, Desktop) • Real time collaboration and hands on engineering assistance during labs • PowerShell 2.0 Scripting For The IT Administrator • Windows Administration And Automation Using PowerShell • Performance Monitor Monitoring Vital Signs • IIS 7.5 Administration And Troubleshooting • SQL Server 2005 2008 Performance Tuning and Optimization • SQL Server 2005 for Administrators • SQL Server 2005 Performance Tuning and Optimization • SQL Server 2008 for Administrators • Advanced .NET Debugging • Advanced Win32 User Mode

  11. Premier Mission Critical

  12. Premier Mission Critical: Solution Based Support “The combination of a Solution Engineer who knows the environment, a hotfix list, and architectural reviews helps protect us from critical situations like those that we have previously experienced.” “We love that the Solution Engineer knows the environment and gets in contact with the escalation engineers and product teams during the escalation process.”

  13. Premier Mission Critical Contract Review

  14. Third Tier Support

  15. Comparison

  16. Third Tier Support Expedite problem resolution for complex issues by giving access to a Microsoft third-tier Support Engineer. Direct access via call routing to a Microsoft third-tier Support Engineer who has in-depth expertise in the specific Microsoft technology that you are having issues with. Receive the deepest insight available into the Microsoft products and technologies.

  17. Nicholas CorriganUK Premier Director

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