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Trevor Dean MA, MCQI, ABCI

Trevor Dean MA, MCQI, ABCI. ISO 9001: 2000 Quality Management System. Purpose of ISO 9001 (management system). To enhance customer satisfaction by meeting customer requirements by ensuring that you have adequate controls over your business processes and procedures. Based on 8 principles.

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Trevor Dean MA, MCQI, ABCI

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  1. Trevor Dean MA, MCQI, ABCI ISO 9001: 2000 Quality Management System

  2. Purpose of ISO 9001 (management system) • To enhance customer satisfaction by meeting customer requirements • by ensuring that you have adequate controls over your business processes and procedures.

  3. Based on 8 principles • Customer focus • Leadership • Involvement of people • Process approach • Systems approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships

  4. What are the benefits? • Reduction in errors, waste and dissatisfaction • Increased employee and customer satisfaction • Improved customer retention • Reduction in claims • Possible increase in market share • All these things make for a successful business.

  5. Only 6 system procedures • Control of documents • Control of records • Control of nonconforming product or service • Corrective action • Preventive action • Internal audit • Supported by operational procedures as required

  6. What resources are required? • Management commitment • Management representative • Internal auditor(s) • Project team • System for communication of information e.g. policy, objectives and procedures • Training on the management system particularly for customer facing employees

  7. How long will it take? • Dependant on company resources but usually within 3-6 months • Determine timescale for certification by UKAS accredited certification body & work backwards • Develop project plan with key milestones

  8. How is it applied? • Determine the needs & expectations of customers • Establish the quality policy & quality objectives (qo’s) • Determine the processes and responsibilities necessary to attain the (qo’s) • Determine & provide the resources necessary to attain the (qo’s) • Establish methods to measure effectiveness & efficiency of the processes • Prevent nonconformities • Continually improve

  9. What will it cost? • Time effort and commitment • Consultants fees • Certification body fees

  10. Questions • Contact Trevor Dean • info@trevordeanconsulting.com • Mob 07906 481131

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