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Lahore Electric Supply Company Limited

Lahore Electric Supply Company Limited. 2 nd Workshop on Power Sector Reforms. WAPDA House Auditorium Lahore. 11 th & 12 th November | 2010. SCHEME OF PRESENTATION. Service Territory Consumer Profile Stakeholders Company Level KPIs & Initiatives

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Lahore Electric Supply Company Limited

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  1. Lahore Electric Supply Company Limited 2nd Workshop on Power Sector Reforms WAPDA House Auditorium Lahore 11th & 12th November | 2010

  2. SCHEME OF PRESENTATION • Service Territory • Consumer Profile • Stakeholders • Company Level KPIs & Initiatives • Stakeholders’ Major Obligations as per Performance Contract • Performance Management System • Performance Contract & Its Effectiveness • Review of KPIs for 1st Quarter, ending September 2010 • AMR Pilot Project – At Consumer End • Benefits of AMR Pilot Project • AMR Project – Requirements • Future AMR Projects: - • AMR at CDP, GRID, FEEDER • AMR on RF Mesh at Consumer End Lahore Electric Supply Company Limited

  3. SERVICE TERRITORY FESCO Nankana 0.11 M GEPCO Sheikhupura 1. 91 M 0.40 M 0.41 M 0.38 M MEPCO Lahore Electric Supply Company Limited

  4. Category wise Comparison Ending JUN-2010 Consumers Revenue Lahore Electric Supply Company Limited

  5. Category wise Comparison Ending JUN-2010 Consumption Revenue Lahore Electric Supply Company Limited

  6. Stakeholders • Customers • Employees • Suppliers • Contractors • Regulator • Government • Lenders • Community Lahore Electric Supply Company Limited

  7. Company Level KPIs & Initiatives 1 Operational & Commercial Performance 40% AMR, ERP, SBU Operational & Commercial Performance 40% Capital Expenditure Project Implementation 15% Human Resource Management 10% Customer Relations Management 5% Financial Performance 20% S B U Employee Safety 10% ERP Oracle Financials CIBS Customer Info & Billing System SBU Strategic Business Unit 2 Financial Performance 20% Oracle Financials, CIBS,SBU ERP Monitoring of Safety Items Oracle MM Safety Policy & Trainings, Awareness Workshops ERP Oracle Financials ERP Oracle Projects ERP Oracle MM CIBS Customer Info & Billing System Call Center (118) 3 Capital Expenditure Project Implementation 15% Oracle Financials & Oracle Projects , MM ERP Oracle HRMS Review of Business Processes, JDs, KPIs 4 Customer Relations Management 5% CIBS, Call Center [ AMR CDP, GRID, FEEDER Line Losses 15% New Connection 2% Cash – In – Transit 8% Capitalization (A-90 Form) 5% Officer’ Strength - Occupancy Ratio 2% 5 Human Resource Management 10% Oracle HRMS, BPR, JDs & KPIs Collection Ration 15% CIBS/Online Banking Customer Facilitation 1% Operation & Maintenance 12% Capital Expenditure 10% Staff’ Strength - Occupancy Ratio 2% 6 Employee Safety 10% Safety Stock from Oracle MM, Workshops/Train. Transformer Failure Rate 2% Oracle ERP (MM) Efficiency of Supply Complaints Resolution 1% • STG 5% • DOP 2% • ELR 2% • RE 1% Resolution of Disciplinary Cases 2% Line Failure Rate – Below 20 Minutes 2% AMR (CDP,GRID,FEEDER) Call Center Efficiency of Billing Complaints Resolution 1% %age of Officers Trained 2% Line Failure Rate – Above 20 Minutes 2% %age of Staff Trained 2% Lahore Electric Supply Company Limited CIBS, AMR (Cons. end) Defective Meters 4%

  8. Stakeholders’ Major Obligations- As per Performance Contract GOP Support & Obligations Company Obligations Employee Obligations NEPRA Obligations Lahore Electric Supply Company Limited

  9. Performance Management System Cascading of Performance Contract • Business Process Re-engineering Operation & Customer Services • Review of Job Descriptions (JDs) Financials • Linkage of KPIs with Proposed JDs Projects • Revised HR Polices / Procedures Organization Development Cascading of Perf. Contract • Performance Evaluation Criteria Information System • Targets Setting Human Resource • Signing of Revised / New Contracts Employee Safety • Rewards & Penalties Lahore Electric Supply Company Limited

  10. Performance Contract & Its Effectiveness MW&P Vs CEO Signed CEO Vs Functional Heads Functional Heads Vs SEs SEs Vs DCM DDT XEN In Progress XEN Vs SDOs • SDOs Vs LSs Maintenance Recovery Meter Reading Complaint Individual Employee Level • Very Good Tool to Align All the Employees to the Company Objectives & Targets • For Its Effective Implementation, Job Description of Each Employee Needs to be Reviewed & Related KPI • should be embedded in Job Description. • USAID/IRG Has Been Requested to Provide Assistance for Development of Performance Measurement System Lahore Electric Supply Company Limited

  11. Performance Contract Targets & Results for 2010-11 (1st Quarter) Operational & Commercial 69% Lahore Electric Supply Company Limited

  12. Performance Contract Targets & Results for 2010-11 (1st Quarter) Financial Performance 100% Lahore Electric Supply Company Limited

  13. Performance Contract Targets & Results for 2010-11 (1st Quarter) Capital Expenditure Project Implementation 67% Lahore Electric Supply Company Limited

  14. Performance Contract Targets & Results for 2010-11 (1st Quarter) Customer Relations Management 90% Lahore Electric Supply Company Limited

  15. Performance Contract Targets & Results for 2010-11 (1st Quarter) Human Resource Management 70% Employee Safety Lahore Electric Supply Company Limited

  16. AMR Pilot Project Delhi Gate-Feeder Server at America AMR Server MDI Internet (DSL) Internet Mesh Gateway LESCO Shad Bagh Sub Division Office Single Phase Meter Three Phase Meter Firefly Repeater Lahore Electric Supply Company Limited

  17. Installation of AMR Meters On 11-KV Delhi Gate-3 Feeder Note: - All the AMR Meters are functioning properly 11 KV Dehli Gate-3 Feeder from 132 KV Badami Bagh G/S 48 No. Independent T/F 10 No. General Duty Distribution T/F 48 No. Domestic 156 No. Commercial 136 No. Industrial B-1 9 No. Industrial B-2 1 No. B-3 Connection Lahore Electric Supply Company Limited

  18. Benefit of AMR Pilot Project Lahore Electric Supply Company Limited

  19. AMR Project – Requirements Lahore Electric Supply Company Limited

  20. AMR Proposed Project at CDP, GRID, FEEDER Transmission Lines 132KV LESCO MIS NEPRA MIS Server AMR Server LESCO Network LESCO Grid Station GPRS Cloud With VPN TCP/IP Cloud With VPN Modem Feeders Lines 11KV LESCO User LESCO User LESCO USER Lahore Electric Supply Company Limited

  21. AMR Future Strategy on RF Mesh at Consumer End Regulatory Authority MW&P Gateway MDI MDI Wi-Fi LESCO MIS Wireless Ethernet Router AMR Server Billing Server Single Phase Meter Single Phase Meter LESCO Sub Division/ Division/RO Office LESCO Network Firefly Three Phase Meter Three Phase Meter Firefly Repeater Gateway Wireless Router LESCO Sub Division/ Division/RO Office LESCO Office/User LESCO Office/User Lahore Electric Supply Company Limited

  22. Financial Summary – 1st Quarter, 2010 Lahore Electric Supply Company Limited

  23. Thanks Lahore Electric Supply Company Limited

  24. RECORDED LOAD OF DIFFERENT CATEGORIES OF 11KV FEEDERS UNDER LESCO FROM DEC-2009 TO JUNE-2010 * Tentative load required for Industrial & Commercial Sectors with zero load shedding round the clock. Lahore Electric Supply Company Limited

  25. ADDITIONAL LOAD REQUIRED FOR ZERO LOAD SHEDDING ON DEDICATED & DOMINATED INDUSTRY * For zero load shedding to industrial sector in LESCO areas. Lahore Electric Supply Company Limited

  26. ADDITIONAL LOAD REQUIRED FOR ZERO LOAD SHEDDING ON COMMERCIAL, DEDICATED & DOMINATED INDUSTRY * For zero load shedding to commercial, dedicated & dominated industry in LESCO areas. Lahore Electric Supply Company Limited

  27. Remittance To CPPA – Current Procedure Consumers Collection in Bank Branches HBL UBL ABL MCB Others HBL ESCROW Agent Taxes/ Duties SPPs D.M. CPPA Lahore Electric Supply Company Limited

  28. Settlement with CPPA – Proposed Mechanism Purchase of Power From CPPA (100%) Billing • Limitations • Individual bank may not be able to have more exposure on power sector • Heavy collateral may be required by the bank • Additional financing cost Consumer (76%) To GOP Subsidy (24%) L/C Arrangement (subsidy) 24% GOP with CPPA 100% Payment to CPPA Through L/C Net of Subsidy L/C Arrangement 76% LESCO with CPPA Collection in Escrow A/c Daily Basis Taxes/ Duties SPPs D.M. Credit Line with Banks To meet Seasonal Variations Lahore Electric Supply Company Limited

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