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SUPPLIER CERTIFICATION:

Northeast Supply Chain Conference Sheraton Framingham Hotel Framingham, MA September 20, 2004 Dr. Marilyn Pelosi Western New England College Professor & Jim Limperis, C.P.M. CFPIM GTR Manufacturing Corporate Account Manager. SUPPLIER CERTIFICATION:. PARTNERING WITH ACADEMICS TO GET IT RIGHT!.

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SUPPLIER CERTIFICATION:

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  1. Northeast Supply Chain ConferenceSheraton Framingham HotelFramingham, MASeptember 20, 2004Dr. Marilyn PelosiWestern New England College Professor&Jim Limperis, C.P.M. CFPIMGTR ManufacturingCorporate Account Manager

  2. SUPPLIER CERTIFICATION: PARTNERING WITH ACADEMICS TO GET IT RIGHT!

  3. WHY CERTIFY SUPPLIERS? • TO IDENTIFY, • RECOGNIZE AND • REWARD • HIGH-PERFORMING SUPPLIERS • WHO ARE STRATEGICALLY IMPORTANT LINKS • IN YOUR SUPPLY CHAIN

  4. BENEFITS OF SUPPLIER CERTIFICATION • IMPROVE SUPPLIER COMPETITIVENESS • OPTIMIZE SOURCE SELECTION PROCESS • REDUCE INSPECTION • SUPPORT LEAN MANUFACTURING

  5. THREE SUPPLIER CERTIFICATION AREAS • QUALITY SYSTEMS • BUSINESS PRACTICES/PROCESSES • SUPPLIER PERFORMANCE

  6. QUALITY SYSTEMS • CONTINUOUS IMPROVEMENT SYSTEMS • PERFORMANCE MEASURES • IMPROVEMENT ACTION PLANS • MANAGEMENT REVIEWS • VARIATION CONTROL METHODS • PROCESS CAPABILITIES

  7. SUPPLIER PERFORMANCE • QUALITY ACCEPTANCE • ON-TIME DELIVERY • COST COMPETITIVENESS • SERVICE/SATISFACTION INDEX

  8. BUSINESS PRACTICES/PROCESSES • LEADERSHIP • QUALITY • TECHNOLOGY • COST • DELIVERY • SERVICE

  9. SUPPLIER CAPABILITY ASSESSMENT • QUALITY SYSTEM • BUSINESS SYSTEMS • DESIGN TECHNOLOGY • PRODUCTION TECHNOLOGY • PROCESS MANAGEMENT • TRAINING • MATERIALS MANAGEMENT

  10. QUALITY SYSTEM • QUALITY MANAGEMENT • ISO 9000 / QS9000 • INTERNAL AUDITING PROCEDURE • FAILURE ANALYSIS CAPABILITY • BENCHMARKING EFFORTS

  11. BUSINESS SYSTEMS • BUSINESS DISASTER RECOVERY PLAN • CAPACITY PLANNING • INTERNAL I.T. SYSTEMS SUPPORT • PERCENTAGE OF BUSINESS BY CUSTOMER & INDUSTRY • RMA CYCLE TIME

  12. DESIGN TECHNOLOGY • EARLY SUPPLIER INVOLVEMENT PROCESS • PROTOTYPE FABRICATION CAPABILITY • PRODUCT QUALIFICATION AND CERTIFICATION PROCESS

  13. PRODUCTION TECHNOLOGY • EQUIPMENT CONDITION • CAPABLE EQUIPMENT FOR PRODUCTION • DEFECT IDENTIFICATION AND HANDLING

  14. PROCESS MANAGEMENT • PROCESS SET-UP CHECKLISTS • STATISTICAL PROCESS CONTROLS • PRODUCT/PROCESS CHANGE CONTROL • DEFECT TRACKING/REPORTING • CYCLE TIME REDUCTION PROGRAM

  15. TRAINING • EMPLOYEE TRAINING • CROSS TRAINING • JOB ROTATION • EMPLOYEE AWARENESS OF COMPANY GOALS AND OBJECTIVES

  16. MATERIALS MANAGEMENT • SUPPLIER’S SUPPLY BASE CONTROL • EDI CAPABILITY FOR SUPPLIER MATERIAL REQUIREMENTS • CONSIGNMENT PROGRAMS • WORK-IN-PROCESS INVENTORY MANAGEMENT • SUPPLIER INVENTORY TURNS

  17. MATERIALS MANAGEMENT (CONT’D) • ON-TIME CUSTOMER DELIVERY • PURCHASED MATERIAL QUALIFICATION & CERTIFICATION • INTERNAL, PROACTIVE COST REDUCTION PROGRAMSS • BAR CODE LABELING

  18. MISCELLANEOUS AUDIT POINTS • FINANCIAL ANALYSIS • FLEXIBILITY • MANAGEMENT INVOLVEMENT • UNIONIZED

  19. SUPPLIER CERTIFICATION TRAINING • LEAN MANUFACTURING • STATISTICAL PROCESS CONTROLS • KAIZEN/ACCELERATED IMPROVEMENT PROCESSES • SET-UP REDUCTION METHODOLOGIES • VALUE STREAM MAPPING

  20. CURRENT PRACTICES • CONTINUUM CHASM • SUPPLIER RECOGNITION OR LACK THEREOF • INCREASED FOCUS ON COST VIA REVERSE AUCTIONS, OUTSOURCING OFFSHORE, MULTIPLE BIDDING • LESS EMPHASIS ON ISO, QUALITY REVIEWS AND RECERTIFICATION

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