1 / 18

Top Priorities Ernst & Young survey of 750 CEOs

Top Priorities Ernst & Young survey of 750 CEOs. If you don’t think customers are important try doing without them for 30 days. It is easy to see that satisfaction is important in business. It’s about loving the customer. Planes…trains…and automobiles. Just for the fun of it…One more Bad.

travis-bright
Télécharger la présentation

Top Priorities Ernst & Young survey of 750 CEOs

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Top Priorities Ernst & Young survey of 750 CEOs

  2. If you don’t think customers are important try doing without them for 30 days

  3. It is easy to see that satisfaction is important in business

  4. It’s about loving the customer

  5. Planes…trains…and automobiles

  6. Just for the fun of it…One more Bad

  7. Now this is good service

  8. Stews Rules

  9. In case you still don’t get itIT’S The CUSTOMER

  10. Because customer satisfaction is the point

  11. Here are the Issues • Can you articulate a customer experience vision? • Is customer satisfaction mission critical? • Do you measure it often and regularly? • Do you act on the results? • Is there someone who has the responsibility for the customer experience? • What does the customer want #1 and #2…#10? • Do you give it to them?

  12. Best Practice Employees Happy employees + happy customers + happy executives + happy bankers + happy shareholders=

  13. Audience participation time • OOOOOOOOOOO • Ahhhhhhhhhhhhhh • OOOOOOOOOO • Ahhhhhhhhhhhhhh • OOOOOOOOOOOOOOOOOOOO • Ahhhhhhhhhhhhhhhhhhhhhhhhhhh • OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO • AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

  14. This is a pastrami sandwich

  15. The secret of exceptional customer serviceThe secret of exceptional management Is leaving your customers and employees like this….

  16. It IS all about love….

  17. 212- one degree more

More Related