ING105 Effective Communication

1. ING105 EffectiveCommunication Asst. Prof. Dr. Emrah Görgülü Lecture 3: WhatMakes a GoodCommunIcator?

2. Why do WeNeedto Be a GoodCommunicator? • Communication is an essentialpart of our life. It is importanttocommunicateeffectivelywithotherpeople. • Effective communication will help you to express yourself better, allow you to let other people express themselves, and help you to change your environment toward your own thoughts and beliefs. • Weneedtoavoidmisundertandingsandconfusion; otherwise, theymaycausesignificantproblems. • Words inspire no fear. Speak them. Words make you strong. Words show what you are and what you think. Do not let yourself be misunderstood. Words are valuable. Listen to them!

3. WhatMakes a Good Communicator? • Oral/VerbalSkills • Presentation • AudienceAwareness • Critical Listening • Body Language • WrittenSkills • AcademicWriting • Revisionand Editing • Critical Reading • Presentation of Data

4. WhatMakes a Good Communicator? (cont’d) • Non-verbalSkills • Body Language • PersonalPresentation • Audienceawareness

5. WhatMakes a Good Communicator? (cont’d) Oral Presentation Audience Awareness Critical Listening Body Language Written Academic Writing Revision and Editing Critical Reading Presentation of Data Non-Verbal Audience Awareness Personal Presentation Body Language

6. WhatMakes a Good Communicator: Oral Skills • Oral communication is the ability to explain and presentyour ideastootherpeoplein clear English. • This includes the ability touseappropriate skillsand skills, style,an understanding of the importanceofnon-verbal cues in oral communication. • Oral communication requires the background skills ofpresenting, audienceawareness, criticallisteningand body language.

7. WhatMakes a Good Communicator: Oral Skills • Presenting • Using appropriate technologies and techniques to present information to an audience in a tutorial, seminar, lecture or meeting. • AudienceAwareness • Understanding the needs, experience and level of comprehensionof youraudience (e.g. students, conferenceparticipantsandemployees). • Displaying sensitivity to your audience in organizingand presenting ideas, and responding to feedback (e.g. usingsimplelanguage instead of technicalwords/jargon when communicating).

8. WhatMakes a Good Communicator: Oral Skills(cont’d) • Critical listening/reading • An awareness of both the content of the message and the style and method of communication, and an understanding of how the content and method combine to create the meaning of the message. • Actively listening, reading or viewing information to gain a complete and accurate understanding of the communicated message (for example, noting the steps in a presented argument, or extracting specific detail from an academic paper). • Body Language • An understanding of and ability to use gestures, expressions and non-verbal cues to help communicate a message (for example, using changing the tone and volume of your voice to convey emotion and feeling, or controlling posture and nervous gestures to present confidence).

9. WhatMakes a Good Communicator: WrittenComm. • Written communication is the ability to write effectively in a range of contexts and for a variety of different audiences and purposes, with a command of the English language. • This includes the ability to tailor your writing to a given audience, using appropriate styles and approaches. It also encompasses electronic communication such as SMS, email, discussion boards, chat rooms and instant messaging. • Written communication requires background skills such asacademicwriting, revisionandediting, criticalreadingandpresentation of data.

10. WrittenCommunication (cont’d) • Academicwritingskills • Writing in order to analyze a topic closely, develop a point of view in relation to that topic through research and thought, and persuade your reader that the point of view you have developed is well supported by the ideas and information you present (for example, an essay, poster, paper or thesis). • Writing a clearly structured document that presents an account of what has happened in a practical session or as part of an experiment (for example, an experimental report or journal). • Revisionandediting • Applying techniques to improve writing or presentation. Proofreading for spelling, grammar and style.

11. WrittenCommunication (cont’d) • Critical Reading / Listening • Actively listening, reading or viewing information to gain a complete and accurate understanding of the communicated message (e.g.noting the steps in a presented argument, or extracting specific detail from an academic paper). • An awareness of both the content of the message and the style and method of communication, and an understanding of how the content and method combine to create the meaning of the message (results published in a scientific paper may be given more credibility than results presented at a departmental seminar). • Presenetation of Sctientificand Technical Data • An understanding of the use of images, graphs and other methods to present data simply and concisely (using appropriate graphing techniques in a scientific report, or well-chosen graphics to convey a concept).

12. WhatMakes a Good Communicator: Non-verbalComm. • Non-verbal communication is the ability to enhance the expression of ideas and concepts without the use of coherent labels, through the use of body language, gestures, facial expression and tone of voice, and also the use of pictures, icons and symbols. Non-verbal communication requires background skills such asaudienceawareness, personalpresentationand body language. • Audienceawareness • Understanding the needs, experience and level of understanding of an audience (for example, the public, students, employers, stakeholders). • Displaying sensitivity to your audience in organizingand presenting ideas, and responding to feedback (for example, favoring plain language over jargon when communicating with the general public)

13. WhatMakes a Good Communicator: Non-verbalComm • Personal Presentation and Body Language • An understanding of and ability to use gestures, expressions and non-verbal cues to help communicate a message (for example, using changing the tone and volume of your voice to convey emotion and feeling, or controlling posture and nervous gestures to present confidence).

14. How toBecome a GoodCommunicator? • Active Listening • An EffectivePresenter • A QuickThinker • A GoodNegotiator

15. Active Listening • Active Listening is a process used by the receiver/listenerto facilitatecommunication and enhance performance. It requires thereceiver to be active in the communications process. • Toactively listen, the receiver needs to: • Focus attention on the message, giving it momentarypriority. If possible, look at the sender. • Listen and look for the indirect message content(nonverbal) as well as hearing the words. • Observingnon-verbalcuesprovidesinformationregardingwhatthe sender wants to convey. • Word choice, tone of voice, body position,gestures and eye movements reflect the feelings behindthespokenword.

16. References • http://lms.oum.edu.my/e-content/OUMH1303KDP/content/24094922OUMH1303_OralCommunication_v1/OUMH1303_Topic1/OUMH1303_1_3.html#2