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ISE 412: Human Factors Engineering

ISE 412: Human Factors Engineering. Dr. Laura Moody Fall, 2006. Course Goals. Upon completion of ISE 412, students will be able to: Develop, conduct, and evaluate the results of human factors research. Develop models of human-machine systems.

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ISE 412: Human Factors Engineering

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  1. ISE 412: Human Factors Engineering Dr. Laura Moody Fall, 2006

  2. Course Goals • Upon completion of ISE 412, students will be able to: • Develop, conduct, and evaluate the results of human factors research. • Develop models of human-machine systems. • Develop information requirements based on understanding of human sensory processing and cognition. • Develop action requirements based on understanding of human response capabilities and limitations. • Design human-machine interactive systems based on appropriate models, information and action requirements, and an understanding of human abilities, limitations, and preferences.

  3. In addition, you should be able to … • Listen purposefully. • Observe actively . • Ask questions to gain a deeper understanding. • Use observation and questioning to better understand how people relate to technology and their environment (and vice versa.) • Understand how the concepts you learn in ISE 412 integrate with what you’ve learned, are learning, or will learn in other courses and as you progress in your career.

  4. Prerequisites and Grading • Prerequisite: • ISE 311 • Grading • Homework/Labs 20% • Paper Review(s) 10% • Team Project 20% • Exam 1 15% • Exam 2 15% • Final Exam 15% • Other 5% • Participation

  5. Background: History of Human Factors EARLY DAYS … LATER … NOW … understanding complexity pervasive human factors

  6. The Designer’s Dilemma

  7. Modern Human Factors Understands That … PEOPLE USE TECHNOLOGY … TO ACCOMPLISH THEIR GOALS … IN THEIR ENVIRONMENT.

  8. Related Fields

  9. Understanding the Human Factors Problem How does the person understand the situation? How does he/she know what to do? What actions are available? How are they initiated? How is information obtained / presented? What information is needed? What is available? What is the result of the person’s action?

  10. Hierarchy of User Needs (from Bonapace, 2002) Examples … pleasure usability functionality safety and well-being Understanding HF in Consumer Products

  11. ‘Foundational’ Human Factors: 1st Three Levels “Usability” : the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. (ISO 9241-11) For Example:

  12. pleasure usability functionality safety and well-being Towards the ‘New’ Human Factors in Product Design: Adding ‘Desirable’ For Example: • “Break out of the ‘sea of white’” • Provide a ‘useful’ and ‘usable’ product. • Meet / exceed consumer needs.

  13. Human Factors in the Product Development Process PRM PRODUCTION RELEASE MILESTONE POS PROJECT OBJECTIVE SUMMARY DRM DESIGN RELEASE MILESTONE CUSTOMER CUSTOMER MLM MARKET LAUNCH MILESTONE CSM CONCEPT SELECTION MILESTONE PRE IST CONCEPTUALISATION CONVERSION EXECUTION • HF design requirements • Design guidance / recommendation • Professional assessment • Concept evaluation • Benchmarking • Identify behaviors, perceptions, beliefs and attitudes • Develop user experience map • Identify user types / styles of use • Develop process maps and/or user models and interaction styles • Investigate habits and practices • Culture & Lifestyle • Identify unmet latent needs/desires • Benchmarking • Design guidance • Professional assessment • Product evaluation • Benchmarking • Field testing • Follow up research • Benchmarking IST IDEA SCREEN TOLLGATE CET CONCEPT EVALUATION TOLLGATE BET BUSINESS EVALUATION TOLLGATE POST AUDIT Define Req’ts. Model Design Evaluation Research

  14. How HF Fits in the Design of Complex Systems

  15. A B C IOC FOC Concept Refinement Technology Development System Development And Demonstration Production and Deployment Operations and Support Pre-SystemsAcquisition Systems Acquisition Sustainment What Happens in Complex Systems? Mission Decomposition Functional Decompositions Top Down Functional Analyses Alternative Manning Strategies User-Centered Concepts of Operation Training Concepts of Operation Display and Control Guidelines Display and Control Reference Model HSI Performance Metrics HSI Requirements Requirements Reviews HSI Plan Review/Acceptance Quantitative Requirements Performance Metrics HSI Documentation HSI Design Review/Certification Usability Test Plans/Testing Test Plan Reviews HSI Software Development HSI Software Validation HSI Software Verification Testing Training System/Documentation Review Maintainability Validation Concept Refinement Evolution Task Analyses Functional Allocation Manning Analyses Workload Analyses Team and Individual Reqts Personnel Skill Reqts Training Reqts Analysis Training System REQs HSI Test Bed Display Prototyping User Interface Hardware Controls Human Performance Modeling Experimental Design Technology Demonstrations EC Concept Paper CPCR Review ECP Review Requirements Elicitation Fleet Feedback Analysis MPT Effectiveness

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