Ingram Micro | Professional Services SCORE Profitability with IM Link

1. Ingram Micro | Professional ServicesSCORE Profitability with IM Link John Redman Manager of Professional Services OperationsAugust 9, 2013

2. Agenda • Introduction to IM Link • About SCORE • What’s in it for ME? • Professional Services programs • IM Link Resources

3. IM Link – Your Connection to Services VAR  Resellers MSP Vendors customers IMLink Interface IM Professional Services services Support Manage Implement Plan Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration service providers <IMLink> IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners

4. www.IngramMicroLink.com

5. SCORE Professional Services • Extend Technical Competency • Bundle Product and Services S kuable C ustomizable O nsite R emote E xpert

6. SCOREProfessional ServicesSkuable | Customizable | Onsite | Remote | Expert • Leverage IM Link • Non-member engagements • Partnering with category experts • Revenue and margin opportunities • Project Opportunity • Let us help you grow • Large to small jobs • Customizable • Extend Your Bench • Geographic reach: Nationwide and International coverage • Technical skill set: Top in class certified engineers • SKU’d Services • Citrix  Websense  VMware  McAfee  Virtualization  Digital Signage System Integration  Application Development

7. SCORE Professional Services Category and Vendor Specific Solutions • Predefined and Customizable Scopes of Work • Completed within contractually protected environment • Augment current capabilities • Serve all of your customer’s needs

8. SCORE System Integration Services Cloud Computing Solutions Predefined and Customizable Scopes of Work Completed within contractually protected environment Deliver the full solution to your customer Vendor Specific Solutions Compliment Cloud Services Sales Trusted and Experienced Providers Timely and Complete delivery Implementation and Post-Sales Support

9. Leverage IM Link to Build Margin Solution: BC/DR Cloud Services • Amazon ▫ Axcient▫ CA▫ Rackspace ▫ Symantec▫ Vault Logix Managed Services • Help Desk ▫ Remote Device Monitoring ▫ Backup Administration IM Link Pro Services • Assessment ▫ Business Continuity Planning ▫ Installation ▫ Integration

10. Questions?

11. Ingram Micro Professional Services IM Link IM brokered solution provider network Standard hourly rates for labor services • SCOREProfessional Services • Category and Vendor Specific Services • SKU’d and Customizable SOW’s 3rd Party Warranty Services Private label product protection Variety of Coverage Options IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions Remote System Admin Services Save a truck roll Outsource support and development IT Asset Disposition Services Secure and responsible disposal Removes liabilityfor information System Integration Services Compliment Cloud Services sales Customizable to end-user environments Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users

12. Getting Linked Up with IM Link For access to IM Link… www.ingrammicrolink.com Sales and Support Assistance… ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492 To become an IM Link Service Provider… IMLink@ingrammicro.com | (800) 456-8000 ext 66686 | (800) 235-4128 Follow us: Ingram Micro Professional Services @IMProServices John.Redman@IngramMicro.com | x67014 @johnredman3