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The Role of Retail Clinics in Today’s Healthcare System

The Role of Retail Clinics in Today’s Healthcare System. Melissa Mancone Program Manager, Innovative Services MinuteClinic. B-Side. A-Side. MinuteClinic Pilot.

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The Role of Retail Clinics in Today’s Healthcare System

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  1. The Role of Retail Clinics in Today’s Healthcare System Melissa Mancone Program Manager, Innovative Services MinuteClinic

  2. B-Side A-Side

  3. MinuteClinic Pilot • 28 sites in Southern California—allowing patients from a busy MinuteClinic to be seen by available NPs elsewhere in the market.   . . Sending Site Receiving Site

  4. High Definition Video/High Fidelity Audio

  5. Quality Efforts  100% Chart review for all TeleHealth cases  100% call back for TeleHealth visits  Patient interaction reviews by NPs auditing the patient-side  “Time Out” at each post-visit time to debrief  Patient surveys  Provider surveys

  6. Pilot Services Offered

  7. Video:

  8. Telehealth visit compared to a traditional visit: N = 929

  9. Expanding Services and Increasing Access 2013 2014-15 Among Existing MinuteClinics Physician Consults Caremark Clients Home / Mobile 2014-15 2015-16

  10. Questions

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