1 / 8

Facilities Management and Design

Facilities Management and Design. Chapter 10 Telecommunications Systems. Changes taking place in hotel telephone service. From expense item to revenue item New hotel phone equipment for setting prices/rates at hotel Break-up of Bell System new companies compete with AT&T

tyme
Télécharger la présentation

Facilities Management and Design

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Facilities Management and Design Chapter 10 Telecommunications Systems

  2. Changes taking place in hotel telephone service • From expense item to revenue item • New hotel phone equipment for setting prices/rates at hotel • Break-up of Bell System • new companies compete with AT&T • lower prices for calls

  3. Types of telephone calls • Local • Direct-dialed long-distance • Calling- or credit-card • Collect • Third-party • Person-to-person • Billed-to-room • International • 900 or premium-price

  4. Hotel telephone equipment • Private branch exchange • PBX line cards • HOBIC systems • guestroom phones • pay telephones • call accounting systems • voice mail systems

  5. Hotel telephone lines • Trunk line • Analog • Digital • Trunk card • Analog • Incoming • Outgoing • Bothway • Direct inward Dial • E&M Tie • Digital • T-1 • Integrated Services Digital Network (ISDN) • Primary Rate Interface (PRI) • ISDN Basic Rate Interface (BRI) • Trunk group • WATS trunk

  6. Hotel telephone services • Local calls • Toll calls • Emergency (911) service • Direct-dialed long-distance • Long-distance operator service • Wireless communications, pagers

  7. Special telephone services • High-speed Internet access • toll-free 800 numbers • fax machines • voice mail • e-mail • TDDs

  8. Common telephone system problems • Keeping up with new laws • Service on equipment • Trunking problems • Untrained staff • “free” calls

More Related