Portfolio Committee on Labour 20 th October 2009

1. Evaluation Report and Interventions 1st September 2009 – 31st March 2010 Portfolio Committee on Labour 20th October 2009 Director General: J Manyi

2. Table of Contents 2

3. HIGH LEVEL DoL CHALLENGES

4. Labour Policy and Labour Market Programmes Branch4 Major Strategic Challenge Slipping control of the South African Labour Market Landscape from the DoL. Interventions Assume leadership role on Labour Market issues in Cabinet Cluster Meetings. Lead the debate on Labour Market issues and setting the agenda for Decent Work in South Africa. Use DoL Research Reports as the basis for Labour Market Policy change and implementation in SA.

5. Major Operational Challenges 5 • IT Systems for business efficiency (PPP contract with Siemens) • High vacancy rate • Client services and service delivery • Organisational structure misaligned • Claims backlogs in the Compensation Fund (CF) • Audit queries • General inefficiencies in the system (e.g. Travel & Telephone costs)

6. A). CIO Office Challenge Capacity in the CIO’s Office. Short Term Interventions – by March 2010 Appoint the CIO – advertised. Appoint support staff in the CIO’s Office. Manager post to be interviewed. Assistant Manager post being evaluated for approval. Business Analyst post under evaluation for approval. Project Manager: Specialist in IT Contract Management - post under evaluation for approval. Corporate Services Branch 6

7. A). CIO Office (Cont.) Challenge Effective management of the Siemens PPP Contract. Short Term Interventions – by December 2009 Monthly Service level agreements with Siemens to be monitored and signed off by the DG. Failure to deliver results in penalties and termination of contract where improvement is not evident. Corporate Services Branch 7

8. CIO Office (cont…) IT Systems implemented: Applications delivered but not yet fully functional: Siyaya and Safika, ESSA and EE. Outstanding: SAP FMS, LMIS executive dashboard, CF - Integrated Claims Management, IES – Inspection and Enforcement Services. One application pending due to the final decision from National Treasury (HR application). NSF feasibility study and NSF DIS evaluation completed. Corporate Services Branch 8

9. PPP Contract with Siemens: Time frames Corporate Services Branch 9 Present Notification Agreement expiry 07/09 11/11 11/12 2013 2009 2010 2011 2012 28 months 12 months

10. B). HRM Challenges High vacancy rate. Protracted recruitment and selection processes. Short Term Interventions – by December 2009 Clean the establishment – Abolish all unfunded posts. Fast tracking filling of vacant positions – monthly monitoring Review and improve DoL recruitment and selection processes. Corporate Services Branch 10

11. A). Provincial Offices and Labour Centres Challenge Client services and service delivery. Short term Interventions – by March 2010 The DoL to confirm Service Delivery Standards. Constitute a Performance Monitoring Team comprising representatives from the Chief Directorates: Service Delivery, OHS, LR, NSF/ES, UIF and CF to ensure that the Service Delivery Stds are adhered to. PEMs to ensure that every labour centre has a clients complaints management register that it is monitored by the Supervisor: Client Services. Responses to complaints should be handled in line with the Service Delivery Standards. To Improve access to services, the ADDG: CS and CFO to fast track the connectivity of mobile units. To Improve access to services and Information, the ADDG: CS and SEM: Communications to fast track the functionality of plasma screens. Service Delivery Branch 11

12. A). Provincial Offices and Labour Centres (Cont.) Challenge Client services and service delivery. Short term Interventions – by March 2010 To Improve access to services, the Acting DDG: CS and Acting CIO to fast track the connectivity and functionality of ESSA. To Improve access to services, the CC and the DDG: SD to fast track the repositioning of Labour Centres as part of the COID Claims management Value Chain, which include decentralisation of some functions to the areas where UIF has established a footprint/infrastructure. The DDG: SD to champion the DG hotline in the provinces. Coordinate workshops for Supervisors: Client Services within the next month to orientate them on the programme and processes. Monthly blitz inspections to be conducted. Service Delivery Branch 12

13. A). ALL Branches affected Challenge Organisational Structure is misaligned. Short-medium Term Interventions – March 2010 ILO mission commences on 27 October 2009 to assist the DoL to benchmark against international best practices: Service Delivery Model Labour Centre Model Align Organisational Structure. Service Delivery Branch - Leader 13

14. Challenge Audit Matters Short-Term Interventions - by March 2010 Action plan for Audit Matters has been developed and approved by the Audit Committee and submitted to the AG. Audit Matters Forum meets monthly to monitor progress. New emphasis is on producing documentary evidence to actions taken for verification purposes. Organisation Wide 14

15. Challenge Performance Management Short-Term Interventions - by March 2010 DDG’s to sign off monthly IT PPP service delivery reports. Improve turn around time for response to all queries, service delivery complaints and parliamentary questions. DG’s Hotline to monitor service delivery complaints in provinces. Disciplinary action where necessary. Organisation Wide 15

16. Challenges Inefficiencies in the system (Response to National Treasury call for belt tightening). Status of the building in Laboria House. Office accommodation in the provinces. Short-Term Interventions - by March 2010 Air travelling strictly monitored and approved at the highest level - DDG’s and DG. Telephone costs, approximately R3,2 million per month, to be substantially reduced with the introduction of a telephone policy. Explore further inefficiencies in the system and introduce better controls. Renovations have started in Laboria and completion is expected in 2012. Audit of provincial accommodation needs to be undertaken and explore corrective measures where necessary. Organisation Wide 16

17. Thank you