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ELearning Outsourcing

eLearning Outsourcing - Get Answers For Questions Related To eLearning Outsourcing - Why Outsource, How To Select A Vendor, How To Make It Work.

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ELearning Outsourcing

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  1. eLearning Outsourcing

  2. SIGNIFICANT COST ADVANTAGES SCALABILITY FOCUS ON STRATEGIC GOALS WHY OUTSOURCE? INCREASED RELIABILITY BETTER QUALITY REDUCED PROJECT RISK

  3. Reduces fixed costs and leverages the scalability of the service providers • Estimated savings between 20-40% by outsourcing to India* SIGNIFICANT COST ADVANTAGES *Source: Bersin Associates – Offshore eLearning: What Works

  4. Helps your team to be scalable – on demand • Frees you from worrying about hiring, retention, firing etc. • Hugely important for smaller companies • Also helps in starting projects quickly, ramping up the team much faster, and (sometimes) putting the project on hold without much additional costs SCALABILITY

  5. Brought about due to the continuous improvement as the vendor’s team handles more projects of different kinds for diverse clients • Helps anticipate problems in advance, troubleshoot better when needed, and also propose value added inputs based on previous experiences BETTER QUALITY

  6. Defining your project while getting the RFPs ready reduces the risk to a large extent as everything is captured in one document • The development process is better managed by the vendor including proper documentation and pre-defined delivery / sign off process ensuring success of the project REDUCED PROJECT RISK

  7. INCREASED RELIABILITY • With eLearning as its core business, all processes and systems of the vendor are specifically defined and well geared up to deliver eLearning products / projects • There is almost no chance of those resources being diverted to some other ‘more important’ tasks

  8. Outsourcing helps bring greater focus to the core or strategic tasks of your training function – without sacrificing quality or service • You can plan for the future of the organization; evaluate success of training programs; implement organizational cultural change plans etc. FOCUS ON STRATEGIC GOALS Read More

  9. CAPABILITY CONTINUANCE HOW TO SELECT A VENDOR? COSTS CREDIBILITY

  10. Review their website CAPABILITY

  11. Review their website • Not just from the design but also from the content point of view • This will give you some idea on their views and knowledge on eLearning CAPABILITY CAPABILITY

  12. Review their website Check work samples CAPABILITY CAPABILITY

  13. Review their website Check work samples • Check as many samples as possible • Samples can provide insights into their expertise in learning design & development CAPABILITY CAPABILITY

  14. Review their website Check work samples Ask for profiles of development team members CAPABILITY CAPABILITY

  15. Review their website Check work samples Ask for profiles of development team members • It is better to have employees (as against vendor’s contractors) working on your projects • For a small business you may even want to check profiles of the owners / promoters of the business CAPABILITY CAPABILITY

  16. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY CAPABILITY

  17. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY • An eLearning development process should be mature & flexible enough to accommodate the iterative nature of eLearning content development CAPABILITY

  18. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered CAPABILITY

  19. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered CAPABILITY • A team that has delivered large number of projects usually has richer experience to contribute to your project and can even handle unexpected situations

  20. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered CAPABILITY Understand their working style

  21. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered CAPABILITY Understand their working style • Know how they communicate and collaborate with clients on live projects, their office timing, team availability during emergencies, etc.

  22. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered CAPABILITY Understand their working style Ask about their LMS & standards competencies

  23. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered CAPABILITY Understand their working style Ask about their LMS & standards competencies • Check the different LMS systems have they integrated courses with and how they test and certify compliance

  24. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered CAPABILITY Understand their working style Ask about their LMS & standards competencies Enquire about what all they would NOT DO

  25. Check how long have they been in business CREDIBILITY

  26. Check how long have they been in business • Do a financial review to be absolutely sure that the company is profitable and hence stable • In today’s economic scenario, anyone who has survived 4-5 years should be reasonably stable CREDIBILITY CREDIBILITY

  27. Check how long have they been in business Speak with some of their long-term customers CREDIBILITY

  28. Check how long have they been in business Speak with some of their long-term customers • This should tell you a lot about how well the vendor manages its customers in the long run • It will also tell you if they have been able to deliver value over that period of time CREDIBILITY

  29. Check how long have they been in business Speak with some of their long-term customers Enquire for ‘proof of concept’ project CREDIBILITY

  30. Check how long have they been in business Speak with some of their long-term customers Enquire for ‘proof of concept’ project CREDIBILITY • This helps in eliminating the wrong vendors who might be looking alright otherwise

  31. Check how long have they been in business Speak with some of their long-term customers Enquire for ‘proof of concept’ project CREDIBILITY Check for awards or any other recognition

  32. Check how long have they been in business Speak with some of their long-term customers Enquire for ‘proof of concept’ project CREDIBILITY Check for awards or any other recognition • Winning some recognition always adds to the credibility

  33. Look for the cost to quality ratio COSTS

  34. Look for the cost to quality ratio • ‘Cheaper the better’ is not always the best philosophy COSTS COSTS

  35. Look for the cost to quality ratio Ask for actual costs of the past samples COSTS COSTS

  36. Look for the cost to quality ratio Ask for actual costs of the past samples COSTS • Most often you would be told of costs in units of ‘dollar per learning hour’ • Bring down the parameters to be able to compare apples with apples COSTS

  37. Look for the cost to quality ratio Ask for actual costs of the past samples COSTS Ask for a quote from competing vendors COSTS

  38. Look for the cost to quality ratio Ask for actual costs of the past samples COSTS Ask for a quote from competing vendors • Provide scope of work and point to a reference output and ask the competing vendors to quote on that basis COSTS

  39. Check if the vendor can grow CONTINUANCE

  40. Check if the vendor can grow • In terms of volume of work if you wish to increase business with them CONTINUANCE

  41. Check if the vendor can grow Ask how they keep up with latest trends CONTINUANCE

  42. Check if the vendor can grow Ask how they keep up with latest trends • Look out for some signs of continuous improvement or innovation setup within the company CONTINUANCE Read More

  43. THINK LONG TERM DEFINE CLEAR OBJECTIVES HOW TO MAKE IT WORK DEFINE AND MEASURE QUALITY FOLLOW PROCESS GET THE COMMUNICA-TION RIGHT

  44. Use well defined Statements of Work DEFINE CLEAR OBJECTIVES

  45. Use well defined Statements of Work Define the ‘level’ of output by using reference of previous projects (your or vendor’s) DEFINE CLEAR OBJECTIVES

  46. Use well defined Statements of Work Define the ‘level’ of output by using reference of previous projects (your or vendor’s) Study and understand the Project Scope Documents and Design Documents DEFINE CLEAR OBJECTIVES

  47. Use well defined Statements of Work Define the ‘level’ of output by using reference of previous projects (your or vendor’s) Study and understand the Project Scope Documents and Design Documents DEFINE CLEAR OBJECTIVES Include any specific goals your senior management has from the program

  48. Allow the vendor to conform to the set processes and models FOLLOW PROCESS

  49. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS

  50. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS Understand your role in the project process

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