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Security Management Program

Security Management Program. Workplace Violence. Definition.

uriel-woodard
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Security Management Program

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  1. Security Management Program Workplace Violence

  2. Definition • OSHA (Occupational Safety and Health Agency) defines workplace violence to include abusive language, intimidation, assault, fighting or other violent acts displayed by employees, co-workers, management, patients, visitors, or other parties which may cause emotional or physical intimidation or harm.

  3. New Hanover Health Network has a zero tolerance of a threatening environment. • Take all threats seriously. • If you are on the 17th. Street or Cape Fear campus and you are in immediate danger, call a Code Strong. If you are on an off site location - dial 9-911. • Report all violence in the workplace. • Complete a Threat Reporting Form.

  4. Prevalence of handguns and other weapons Increasing number of mentally ill patients being released without follow up care Distraught family members Frustrated patients due to long waits Drug/alcohol abusers Low staffing Isolated work areas Poor conflict resolution and communication skills Risk Factors for Workplace Violence

  5. Lack of feedback to employees Inconsistent implementation of policies Presence of street gangs Lack of staff training in recognizing and managing increasing hostile and/or assaultive behavior Risk Factors for Workplace Violence (cont.)

  6. Violence in the Workplace • This is the most frequent cause of death for women on the job and the second for men. • OSHA determined that 51% of workplace violence occurs in medical and/or social service settings.

  7. Crisis Prevention Institute CourseGives You Skills This course gives you • training to be able to recognize disruptive behavior and to know how to respond to such behavior • skills to know what to do when someone hits or grabs you

  8. Crisis Prevention Institute CourseGives You Skills • The course is six hours long • The course is open to all employees • It is free of charge • The course is held at NHRMC • You may get more information by calling Management and Staff Development at extension 5944

  9. Four Stages of Disruptive Behavior 1. Anxiety: A noticeable change or increase in behavior 2. Defensive: The beginning stages of loss of rationality, belligerent, challenges authority 3. Acting Out: The total loss of control which often results in physical acting out 4. Tension Reduction: Decrease in physical and emotional energy which occurs after a person has acted out. Person regains rationality Crisis Prevention Institute Course

  10. Domestic ViolenceDefinition and Facts • Domestic violence is any type of physical, sexual, verbal or emotional abuse that is done against an intimate partner by another intimate partner. • 74% of victims are harassed by their partners at their workplace. • Domestic violence is the leading cause for female homicides (death) at the workplace.

  11. Domestic Violence Victims • Employee victims, who have restraining orders for the workplace and/or who feel unsafe at work are to notify Special Police so security measures can be taken while at work.

  12. Question • “Are you in a relationship with a person who threatens you or hurts you verbally, emotionally, physically or sexually?” • If so, there are people to help you.

  13. Resources for Domestic Violence Victims • Employee Health Services • New Hanover County Domestic Violence Shelter and Services at 343-0703 • If in immediate danger at home call 911

  14. Important papers, including: bank account numbers checkbook your social security number his social security number his date of birth his workplace numbers insurance policies - marriage license birth certificates for you and your children list of important telephone numbers (family, friends, resources) Sentimental valuables and photos Cash ($50 or more) Medications Keys for house and car Safety Plan Have the following items hidden in a place where a partner cannot find them

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