Importance of ISO 20000 Certification for IT Service Management Systems

1. Importance of ISO 20000 Certification for IT Service Management Systems These days It organizations opt to get ISO 20000 certification for Service Management systems. It is important because it increases the efficiency and productivity of the Organizations. To meet the needs of the end business the quality of IT services needs to manage in the best way and implement the systematic process in the Organization. Through an appropriate process, people and Information technology IT service providers perform IT service management systems at their workplace. There are specific requirements for service providers. They need proper planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving service management services. To fulfill the agreed service requirements further it includes the designing, transition, and improvement of services. ISO 20000 Certification can be used by an organization that is seeking services from service providers and those requiring assurance to fulfill all their service requirements. Organizations that include supply chains require a consistent approach by service providers. Organizations or service providers demonstrate their capability for the design, transition and service improvement which fulfills the service requirements. Those Service providers who monitor, measure and review the service management processes and services. Through effective implementation and SMS operations a services providers who improve the design, transition, delivery, and improvement of services. To set criteria for conformity assessment of SMS service providers which matches the requirement of the standard. This is a process-based methodology which includes Process Prototyping, process Building, process implementation, process tuning. It is based on sustaining, maturing and improving the process. There is an explicit requirement that is a continual improvement is required for this standard. This process depends on the Plan-Do-Check-Action basis. It revolves around PDCA's endless process and continual improvement. Each process signifies the plan-do-check-action. The process tunning phase acts part of the cycle.

2. There are High-level benefits of IT service management systems for IT industry specifics it defined the roles and responsibilities, best practices based repeatable and scalable processes which eventually increased the efficiency and productivity of the company. IT SMS increased the control and support for regulatory and compliance also become better by implementing this in the system. Customers trust increases in the IT sector and the services they provide. Visibility and understanding of IT service increase by manifold. It can measure and improve operational performance. There are some Business level benefits which include, a better understanding of business requirements, which results in a better fitment of IT services. Business productivity increases through IT service availability levels increases. IT costs and efficiency increases, Expectations management becomes better. The impact of incidents on business has been reduced to an extent. Implementation of this standard also reduces the long term cost of IT provision which includes better visibility it reduces IT wastage through proper understanding and IT assets management and services. The implementation also improves efficiency through the process of best practices. Workflow and automation. Providing new or additional services to improve business operations and results. Problem management can also derive benefits from this standard for example it reduces the impact of problems on business, which productivity is lost, IT failures, etc. Please visit our website http://www.ursindia.com to know about other standards and updated versions of this standard.