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Outcome results 2012

Outcome results 2012. By Leah Belgarde. Outcome results 2012. Client Recruitment Process Administration team Outcome data Demographics Employment Supportive Services Housing Medical Client Suggestions Strengths and suggestions for improvement based on data. Client recruitment Process.

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Outcome results 2012

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  1. Outcome results 2012 By Leah Belgarde

  2. Outcome results 2012 • Client Recruitment Process • Administration team • Outcome data • Demographics • Employment • Supportive Services • Housing • Medical • Client Suggestions • Strengths and suggestions for improvement based on data

  3. Client recruitment Process • Methods for recruiting respondents • Birthday club • Groups • Representative payee and medication appointments • Home visits • Phone calls • Incentive • $5 gift card

  4. Demographics

  5. Demographic data 2012 Outcomes 2011 Outcomes Total number of clients: 129 Number of survey respondents: 80 (62% participation) 46% Facility clients (37) 54% Community clients (43) Total number of clients: 122 Number of survey respondents: 64 (52% participation) 47% Facility clients (30) 53% Community clients (34)

  6. Demographic data Survey Respondents Gender 36% Female 64% Male Age Young Adult (19-24 years): 4 Adults (25-55 years): 46 Mature (56+ years): 29 Race/Ethnicity 85% White 6% African American 5% Native American 4% ‘Mixed’

  7. Demographic Data Survey Respondents Education 13% Less than 12th grade 43% High School diploma/GED 44% Education beyond 12th grade Length of time receiving service 62% greater than 5 years 32% 1-5 years 7% 1-6 months 0% 6-12 months

  8. Employment

  9. Employment Employment vs. Unemployment Slight decrease in facility employment

  10. Employment • Average: 13 hours • Range: 2-35 hours Number of hours worked per week

  11. Employment Length of continuous employment • Average: 4.75 years • Range: 3 weeks – 20 years Large decrease in community clients working longer than 6 years

  12. Employment Have Prairie Harvest Mental Health services helped to improve your job skills? • Employed: 81% yes, 19% unsure • Unemployed: 33% yes, 36% no, 31% unsure,

  13. Housing

  14. Housing In the past 12 months, have you been evicted from your previous living arrangement? • 4 clients in total had been evicted, 3 out of these 4 were receiving services at that time

  15. Housing Do you receive any public Housing Rental Assistance? • Several clients seemed confused and unsure about this question.

  16. Housing Has Prairie Harvest Mental Health housing services helped improve your housing situation?* *question was reworded from living environment last year to housing situation for 2012 survey

  17. Supportive Services

  18. Supportive Services Is your direct care worker/residential support worker responsive to your needs? Slight decrease from last year

  19. Supportive services If you use Prairie Harvest transportation services, does your direct care worker/residential support worker arrive on time when transporting you?

  20. Supportive services Is the amount of time you receive from your direct care worker/residential support worker adequate for your needs?

  21. Supportive services Are you in charge of your Individual Recovery Plan? • Average # of goals: 2.3 goals • Range: 0-10 • How many have you achieved? • Average: 1.2 goals • Range: 0-5

  22. Supportive services List the number of social activities/events you attended in the past 30 days • 63% respondents had attended at least one social event with PHMH • Average: 3.7 activities • Range: 0-30 • Average: 5.1 activities • Range: 0-30

  23. Supportive services Are staff members available when you need them? Slight decrease from last year

  24. Supportive services Do you receive representative payee services through Prairie Harvest Mental Health? 11% increase in rep. payee clients

  25. Supportive services If you have a Prairie Harvest representative payee, are you confident that your finances are taken care of in your best interests? Slight decrease, especially for facility clients

  26. Supportive services Since you've had a Prairie Harvest representative payee, have you experienced less stress related to your finances?* *question was reworded from “if you have a rep. payee, do you stress over your finances” for 2012 survey

  27. Supportive services Are you able to develop a savings goal or save for a specific purchase with your finances?

  28. Supportive services Groups increase my knowledge and/or improve my skills. Big increase among community clients

  29. Supportive Services The medication monitors/facility staff arrive on time.

  30. Supportive Services Transportation services meet all my needs.

  31. MEdical

  32. Medical

  33. Medical

  34. Medical Have you taken all your medications this past week? Slight improvement in medication compliance

  35. Medical The nursing services meet my medical needs.

  36. Medical • In the past 12 months, how many times have you been hospitalized for psychiatric reasons? • 15 out of 75 (20%) said hospitalized at least once • How many of these hospitalizations occurred while receiving Prairie Harvest Mental Health services? • 64% said these hospitalizations occurred while receiving services

  37. General/ Client Suggestions

  38. General The services provided to me through Prairie Harvest Mental Health have helped improve my mental health.

  39. General Staff relations Staff members always treat me professionally and respectfully.

  40. General The staff here believe I can grow, change, and recover. Staff relations I feel free to complain.

  41. Staff are sensitive to my cultural background.* General The staff helped me obtain the information I need so that I could take charge of managing my illness. *There were a high percentage of ‘unsure’ responses to this statement Staff relations

  42. General Social Support I have people with whom I can do enjoyable things. I feel I belong in my community.

  43. General Social Support I am satisfied with my social life.

  44. General I am better able to take care of my needs. I am better able to control my life. Functioning

  45. Client Suggestions

  46. Client Suggestions

  47. General/Client Suggestions EXAMPLES • Positive • “keep up the good work. I came to prairie harvest a complete mess, and now I am a strong, healthy person.” • “as far as I'm concerned they're doing a fabulous job” • Neutral • “no complaints” • “just keep doing what you’re doing” • Suggestions • “more social activities” • “have more transportation time, because sometimes we need to go, to more than one place” • Negative • Comment about a staff member’s driving

  48. Comparison 2011 vs. 2012 • 20% decrease in clients who believe they are in charge of their individual recovery plan • 17% decrease in continuous employment for 6+ years • Possibly due to retirement? • 17% increase in improved housing situation • 16% decrease in direct care worker being responsive to clients’ needs • 16% decrease in employment for facilities • But similar percentages in total • 14% decrease in nursing services meeting the needs of community clients • 12% decrease in those who believe they receive adequate amount of time received from direct care worker • 7% increase in medication compliance

  49. Strengths/Room for improvement • 63% respondents had attended at least one social event with PHMH • Average: 3.7 activities in 30 days • Very little negative commentary • Mostly positive or neutral • Many decreases in preferential outcomes • Could be due to program and/or client changes • Could be due to change in survey format and administration • Especially where N/A

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