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Chatbots Services: Uses| Importance| Types

Chatbots are the virtual assistants that a business provides to its customers. Know more about chatbots in this presentation.

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Chatbots Services: Uses| Importance| Types

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  1. Chatbots are the tools designed for making the interaction between human beings and the computers easy. They are also known as the virtual assistant. This is the newly launched tool for virtual assistance.

  2. Importance of Chatbots 1) Chatbots services help in increasing the business interactions. 2) Scale up the operation of business. 3) Make it easy to handle customer interactions. 4) It improves organisational efficiency. 5) For buying the product chatbots help in assisting the customers.

  3. Why Every Business should go for Chatbots:- ● In the year 2016-2022, it is expected that the chatbot market with grow drastically. ● In 2020, 80% of the customer interaction will be managed by chatbots. ● 64% of the CEOs and CIOs believe that chatbots have helped their business manifolds. ● 50% of the mobile interactions will be tackled by chatbots by the year 2020. ● Nowadays many are building facebook messenger chatbots by taking help from chatbot company.

  4. Types of Chatbots Support Chatbots: They are basically used to support awareness through the medium of context. It is mainly used in the industries such as human resources, digital marketing, healthcare, business, etc. Support chatbots are used in places such as customer services, ordering the food, FAQ bots, etc. Skill Chatbots: They are the chatbots who have skills to work according to command for eg. switch off the fan. This chatbot requires powerful NPL features to perform actions. Assistant bots: These types of bots are used in conversations and used in FAQ. Transactional Bots: These chatbots are used in the place of humans to perform various transactions. It helps in increasing the productivity of the user. Information Gathering bots:- These types of chatbots are used in gathering information. ● ● ● ● ●

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