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Timeline

Timeline. December 2006 Leadership Team formed February 2007 Compliance Certification Team began development of the university’s compliance certification report September 2008

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Timeline

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  1. Timeline December 2006 Leadership Team formed February 2007 Compliance Certification Team began development of the university’s compliance certification report September 2008 University submitted report to SACS and 10 external reviewers: Web site with 3,000 links; a DVD; and a print version February 2009 University submitted “focused report” on areas identified by reviewers University submitted Quality Enhancement Plan (QEP): “Global Duke: Enhancing Students’ Capacity for World Citizenship” March 22-25, 2009 On-site review team visited campus

  2. Duke’s QEP: 3 Components Global Duke: Enhancing Students’ Capacity for World Citizenship • Winter Forum: a 2.5-day symposium before the start of spring semester, examining a global challenge in interdisciplinary and international perspective; • Global Semester Abroad: a study abroad program examining a global issue in comparative perspective in two different locations; • Global Advising Program: a cadre of specially trained advisors to assist students in making more intentional use of the many opportunities available for addressing global challenges and building intercultural competencies.

  3. Libraries and the QEP Well-positioned to participate: • Eleven area studies librarians • Subject librarian assigned to each of the seven signature interdisciplinary institutes • 7.0 and 9.6 percent collections budget increases in FY08 and FY09 supplemented by $225,000 increase to base in FY08 for new and expanding areas, primarily inter-disciplinary and international • Libraries represented on university’s International Affairs Committee; Vice Provost for International Affairs serves on Library Council • Libraries’ International and Area Studies Department well-connected with the university’s five Title VI centers and other international programs

  4. Compliance Certification 88 core requirements, comprehensive standards, and federal regulations 2.9 Learning Resources and Services 3.2.14 Intellectual Property Rights 3.3.1 Institutional Effectiveness 3.3.1.3 Educational Support Services 3.4.12 Technology Use 3.8 Library and Other Learning Resources 3.8.1 Learning/Information Resources 3.8.2 Instruction of Library Use 3.8.3 Qualified Staff

  5. 2.9: Learning Resources and Services Access to Information Resources and Services • Duke University Libraries’ organization and locations • Library hours—for access, for services • Summary of e-resources; methods of remote access • Modes of reference and research assistance; role of subject librarians • Services related to instructional technology • Borrowing privileges—loan periods, data on circulation transactions • Access to Triangle Research Libraries Network (TRLN) resources and services • Document delivery services • Off-site shelving facility—delivery services • Services for users with disabilities • Services to Durham community

  6. 2.9: Learning Resources and Services Adequacy of Library Collections and Services • ARL data on Duke University Libraries’ holdings for various formats • Duke’s ARL rankings for volumes held and for materials expenditures • Descriptions of collections housed and services provided in each campus library, including special collections library and professional school libraries • Resources available through CRL • Resources available through NC LIVE

  7. 2.9 Learning Resources and Services Ensuring the Sufficiency of Library Resources and Services • LibQUAL results and usage of them to improve services • Library Council—input from faculty and students • Library statements required for new program and degree proposals to Arts and Sciences Council’s Committee on the Curriculum • Inclusion of Library in external reviews of academic departments and programs

  8. 3.8.1: Learning/Information Resources University Libraries • Duke University Libraries’ organization and locations • ARL data on library resources, with link to 2.9: Learning Resources and Services • Facility-by-facility description of campus libraries and of expansion and renovation projects costing over $100M during past decade • Data on user satisfaction with library facilities from COFHE survey of undergraduate seniors, graduate and professional student exit survey, and LibQUAL

  9. 3.8.1: Learning/Information Resources Information Technology Infrastructure and Facilities • Communications Plant Infrastructure • Data Centers • Centralized Server Resources Academic and Research IT Facilities and Resources • Computer Labs and Classrooms • Technology-Enabled Learning Spaces • Research Computing

  10. 3.8.2: Instruction of Library Use Library Instruction • One-on-one instruction • Data on reference transactions • Research tutorials; research guides • Group instruction for classes; workshops • Data on instructional sessions • Consultation and training for instructional technology

  11. 3.8.2: Instruction of Library Use General Technology Literacy • Links to statements for requirements 3.4.12 and 3.4.14 • Short training courses open to students, faculty, and staff on topics such as iMovie, Excel, PowerPoint, Photoshop, etc. • One- and two-day workshops on office productivity applications, database management and reporting, project management applications, web/print design, etc. • Custom workshops to meet departmental requirements

  12. 3.8.3: Qualified Staff University Libraries • Duke’s ARL personnel data and rankings for staff size • Summary of qualifications and experience, with links to CVs, for university librarian and professional school library directors • Documentation regarding criteria for appointment of professional librarians; examples of recent postings; roster of 164 professional staff with dates of appointment and degrees held • Travel and staff development guidelines • Performance evaluation procedures and forms, with examples of actual evaluations

  13. Roster of Professional Staff

  14. 3.8.3: Qualified Staff Information Technology Staffing • Data on number of IT positions (central and distributed) • Summary of qualifications and experience, with links to CVs, for CIO and heads of Academic Services & Research Computing Support and Enterprise Application and Systems Support • Data on staffing of subunits within these groups • Evaluation process and guidelines for IT staff

  15. 3.3.1.3: Institutional Effectiveness • Rollout of WEAVEonline during FY08 • Libraries provided documentation of program changes in response to LibQual, Library Council and student input, and academic program reviews • Judgment of non-compliance for 3.3.1 • With respect to educational support services (3.3.1.3), review committee found an absence of completed assessments, but “one exception…was the library….”

  16. Assessment at Duke

  17. Duke’s Response to Non-Compliance Duke has established the following structure to oversee university-wide assessment processes: • Committee on Academic Assessment (CAA)—Co-chaired by senior administrators for undergraduate and grad/prof education; five other members from faculty • Committee on Assessment of Educational and Administrative Services (CAEAS)—Co-chaired by one senior administrator appointed by Provost and one by Executive Vice President; six other members • Assessment Steering Committee—Provost, Executive Vice President, co-chairs of CAA and CAEAS

  18. Assessment @ library • Increasing coordination & visibility of library assessment efforts • Public web site

  19. Assessment @ library • Increase coordination & visibility of assessment efforts • Staff intranet

  20. Assessment @ library • Strengthen organizational capacity to effectively plan and conduct assessment • “User Studies Initiative” 2009-2010

  21. Assessment @ library • Improve staff access to useful data for decision-making • Leverage tools that provide us with data about collections and services • Improve our processes for storing, managing, analyzing and sharing internal, local data relevant to assessment

  22. Assessment @ library • Integrate with university-level assessment initiatives • Student learning outcomes assessment • Honors theses • Writing 20 & library instruction • Reference consultations

  23. Copies of Duke’s statements regarding 2.9, 3.8.1, 3.8.2, and 3.8.3 are available upon request from: robert.byrd@duke.edu

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