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Pushing Digital Transformation Of Banking

Digital innovation has changed how people interact with themselves and by extension, with companies.

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Pushing Digital Transformation Of Banking

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  1. Omni-channel Services: Pushing Digital Transformation Of Banking

  2. Traditional Banking is Challenged By Tech Innovations • Fintech startups are challenging old business models with new approaches • Customers too are keen to gain more control over their financial affairs • A Consumers and Mobile Financial Services reportshows mobile banking apps usage has doubled to reach 43 % in 2015 • Banking firms must navigate this new landscape with tech tools to meet business demands and customer expectations • Personal customer service still remains a key to customer’s satisfaction

  3. Digital Tools for Transforming Customer Experience • Omni-channel strategy important as customers expect seamless experience across channels • Virtual Banking, Mobile banking, phone banking - all are gaining ground with customers • Personal engagement based solution enables banks to engage with customers in real time when live help is needed, resulting in better quality customer support experience

  4. Bring a Qualitative Change Into Customer Service • Cobrowser: Simultaneous browsing for collaborative guidance   • Live video chat: Personalized discussions via video calls • Instant Document sharing: Secure sharing of documents, applications etc. • Live guidance via both co browsing, video and phone support   

  5. A Multifaceted Platform with Many Use Cases • Easily Handle complex financial transactions and discussions remotely with video chats • Provide interactive help - walk-through of products/services, help filling applications, troubleshoot issues • Demonstrate online banking transactions with secure screen sharing • Exchange documents instantly during  live sessions

  6. GET IN TOUCH FOR A DEMO! Contact us: 1-855-427-5227 Email: sales@verishow.com| support@verishow.com www.verishow.com

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