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Demo of the Copenhagen Self-Service

Demo of the Copenhagen Self-Service. Lessons learned. First mover effect – good and bad Integration to legacy-systems a problem Top-level commitment very important Marketing and promotion Event-orientation and one-stop shopping Change management and change of business processes.

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Demo of the Copenhagen Self-Service

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  1. Demo of the Copenhagen Self-Service Summit 2003 Baltic Development Forum / 1

  2. Summit 2003 Baltic Development Forum / 2

  3. Summit 2003 Baltic Development Forum / 3

  4. Summit 2003 Baltic Development Forum / 4

  5. Summit 2003 Baltic Development Forum / 5

  6. Summit 2003 Baltic Development Forum / 6

  7. Summit 2003 Baltic Development Forum / 7

  8. Summit 2003 Baltic Development Forum / 8

  9. Summit 2003 Baltic Development Forum / 9

  10. Summit 2003 Baltic Development Forum / 10

  11. Lessons learned • First mover effect – good and bad • Integration to legacy-systems a problem • Top-level commitment very important • Marketing and promotion • Event-orientation and one-stop shopping • Change management and change of business processes

  12. Jimmy Kevin Pedersen, Vice president The Municipality of Copenhagen City Hall Department of Finance DK – 1599 Copenhagen V Denmark phone: (+45) 3366 3366 e-mail: jkp@okf.kk.dk Thank you for your attention Summit 2003 Baltic Development Forum / 12

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