From Tester Childhood To Adult

1. From Tester Childhood To Adult Mette Bruhn-Pedersen & Brian Robinson

2. Menu Who are we and why are we making this presentation ? Some theory of human behaviour and beliefs Workshop Example 1 –Experiencing the Drama Triangle and how to escape from its limitations Workshop Example 2 – Using NLP to exchange limiting old beliefs for resourceful new solutions

3. Testers Bill of Rights By Tom Gilb & Kai Gilb

4. The Testers Bill Of Rights • Testers have the right to unambiguous and clear requirements, qualities must be quantified. • Testers have the right to be a party to setting the quality levels of process and documents inputs, and to their product outputs. • Testers have the right to sample the process and document inputs, and to reject inputs of poor quality. • Testers have the right to test evolutionarily; early as the system increments. • Testers have the right to an even workload, adequate resources, and to have a life. • Testers have the right to specify the potential consequences of products that they have not been allowed to test properly. • Testers have the right to not clean up sloppy work by others, but to test for compliance to requirements.

5. What Are Your Challenges ? • We would like to spend a short while collecting information from you about the challenges you face in your everyday work as a tester in your organisation • We will apply the techniques we are presenting here to a selection of these problems • You will also get a chance in the afternoon session to apply the technique we are presenting to one of your particular problems

6. Thoughts, Beliefs, Physiology and Behaviour Conscious / Subconscious Parts of our Personality Inner Child / Inner Parents The Drama Triangle

7. Neocortex Primate Brain language, abstraction, planning, self-awareness, logical analysis Limbic System Mammalian Brain Emotions, parenting, mood, memory, “value judgements.” R-Complex Reptilian Brain Instinct, survival, eating, aggression, dominance, reproducing.... Responds by one of the 3-F’s Fight, Flight or Faint !

8. Conscious Mind Verbal Language Logical Reasoning Planning Analytical Self-Awareness Emotions Non-Verbal communication “Biological hard disk” Automatic learnt behaviour Automatic bodily functions Instincts Subconscious Mind

9. Who Am I

10. Inner Child and Inner Parents You are not good enough, I am. You can’t do it, I can You never do enough You are fine as you are You are developing I can help you if you need it You can do it I am OK as I am I can I learn I do my best I am not good enough I always do it wrong I can’t do it, you can I never do enough

11. The Drama Triangle You are not good enough. I am You can’t do it. I can. You are not good enough You can’t do it. You never do enough Rescuer Persecutor I can’t do it I am not good enough I always do it wrong I never do enough I can’t do it, You can. I am not good enough, You are. It’s not my fault. Its the others. Victim

12. Escape From The Drama Triangle You are not good enough. I am You can’t do it. I can. You are not good enough You can’t do it. You never do enough We are always growing. I support you I challenge/motivate you Here are the resources you need Rescuer Persecutor You learn from your experiences I can guide you You can do it Mentor I can do it I learn new things I do my best I learn from my experiences I can. Can you guide me ? I am good enough. I need some extra resources. Guide I can’t do it I am not good enough I always do it wrong I never do enough I can’t do it, You can. I am not good enough, You are. It’s not my fault. Its the others. Motivator Creator / Initiator Victim

13. Practical Workshop Of The Drama Triangle • Examine a practical example from our everyday experience as testers or test managers • Split into groups and role play ourselves in the Drama Triangle. • Look at test methodologies and examine our reactions while in the Drama Triangle • Experience a technique to stop and extract ourselves from the Drama Triangle • Look at technical methodologies again with a new approach when out of the Drama Triangle

14. Toolbox of Techniques A Set of Guiding Principles NLP Neuro Linguistic Programming Modelling what works How we process and respond to information. Our thoughts, beliefs and behaviour Analysisng what went wrong A communication model. Internal and External

15. Filters Generalise / Delete / Distort Internal Representation Attitudes Beliefs Memories Values Decisions Language External Events State Physiology Behaviour

16. Guiding Principles NLP Presuppositions

17. We experience a model of the world, not the world as it “really” is

18. Respect other people’s model of the world

19. Every behaviour has a positive intention

20. People are not their behaviour

21. There is no failure only feedback

22. I control my mind and therefore my results

23. Every situation contains many possibilities. If what you are doing is not working.... do something else

24. The actual meaning of your communication is displayed in the response you get

25. We cannot not communicate

26. Flexible people and organisations have an advantage over less flexible.

27. Practical Workshop On The NLP Technique -Substitution of Limiting Beliefs • Examine a practical example from our everyday experience as testers or test managers • Choose several of the NLP Presuppositions • Demonstration of the Substitution of Limiting Beliefs • Split into groups and use the same technique to work on the problems that you have presented • Discuss the experience

28. Testers Bill of Rights By Tom Gilb & Kai Gilb Any Comments on The Testers Bill Of Rights

29. That’s All Folks ! Mette Bruhn-Pedersen mettebruhnpedersen@yahoo.dk Brian Robinson brian@mindyourpath.com