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Department Operations Center Quarterly Meeting

Department Operations Center Quarterly Meeting. June 28 th , 2011. Agenda. Mass notification system review Impact of new technologies – what you need to know about VoIP during an emergency Evaluating our emergency management structure DOC expectations during an emergency. Training.

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Department Operations Center Quarterly Meeting

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  1. Department Operations CenterQuarterly Meeting June 28th, 2011

  2. Agenda • Mass notification system review • Impact of new technologies – what you need to know about VoIP during an emergency • Evaluating our emergency management structure • DOC expectations during an emergency

  3. Training • Incident Command System • FEMA required ICS Courses • IS-100, 200, 700, 800 • Online through STARS (keyword FEMA) • 300, 400 courses offered live in SF in July & August

  4. Mass Notification System Review • Process began over a year ago • Approached our current vendor • Blackboard connect • Expressed interest but have not delivered a project roadmap to address functionality • October exercise highlighted gaps in ability to collect information about students, staff & faculty • Emphasize ability for students, faculty, & staff to check in during an event • Understand gap between what we have & what we need

  5. Preliminary findings • Bb Connect (present vendor) • company future uncertain (rumored buy-out) • troubled reputation among higher education institutions • notification not its core competency • institutions abandoning Bb Connect in favor of other vendor products with more advanced products • has had difficulty responding to our requests • Competitors • express greater interest in working with Stanford, including innovation • are better positioned to use mobile technology & have already positioned themselves to handle two-way communication • have more sophisticated emergency management command center systems • Most vendors perform notification & alert • Cannot rely on one mode … multi-modal is required • Must carefully understand the technology you are using … misunderstandings of the technology have created lots of problems

  6. Next steps & timeline Aug 12 Sep 02 Jun 30 Aug 27

  7. Recommendation • Final recommendation will: • incorporate input from campus partners • ensure increased functionality • maintain existing capabilities as much as possible • leverage lessons learned from Blackboard implementation • provide additional value to the university

  8. VoIP During an emergency • The Facts • Many corporations are transitioning to VoIP as their new telecommunications standard • VoIP has many advantages over traditional communications systems • During an emergency, VoIP may improve some forms of communication • During an emergency certain limitations of VoIP may inhibit certain forms of communication

  9. Limitations of VoIP • It usually runs on the same network as your computer data • 1 network = easier to maintain • It requires power to operate • Traditional phones quite often do not • During an emergency, power is supplied by a UPS device or an emergency generator located at the local building • UPS devices have limited life • Not all buildings have emergency generators

  10. VoIP Bottom line • Make sure you maintain communications redundancy • VoIP, traditional phone line, red phone, radio, Ham radio, sneaker net • If it is extremely important for you to maintain voice communications, evaluate your local emergency power situation and ensure that your communications are connected to emergency power

  11. DOC 2 DOC 3 Remaining DOCs DOC 1 Dept Dept Dept Unit Stanford Emergency Management Structure University Emergency Operations Center Command Team Operations & Planning Intelligence & Data Management Logistics & Finance Public Information DOC: Department Operations Center

  12. Objectives • Improve communications • Improve coordination • Better define responsibilities • Enable effective collaboration during an emergency • Improved resource management

  13. Options • Keep existing structure and add clarification to the campus emergency plan • Evaluate using a geographic model for emergency management (Zones model?) • Evaluate transitioning to a model that leverages “Emergency Support Functions”

  14. DOC Expectations during an emergency • Case Study – Environmental Health & Safety • Craig Barney

  15. Proposed Solution • Use a collaborative tool to collect input, provide feedback, and clarify responsibilities and expectations during an emergency

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