Rediscover the Joy of Working Together: Organizational Trust

1. Rediscover the Joy of Working Together: Organizational Trust Regina M. Beard, MLIS Faculty & Graduate Services Librarian

2. What am I going to talk about? • Trust • Betrayal • Building trust • Trust and the decision making process

3. Some Definitions • Organizational development- • a planned approach to organizational change designed to enable an organization to respond and adapt to changing market conditions and to set a new agenda. For organizational development to succeed, any policies or strategies introduced must fit with the corporate culture (BUSINESS: The Ultimate Resource, 2009). • Corporate (organizational) culture- • the combined beliefs, values, ethics, procedures, and atmosphere of an organization, often expressed  as “the way we do things around here” and consists of largely unspoken values, norms, and behaviors that become the natural way of doing things (BUSINESS: The Ultimate Resource, 2009). • Organizational trust (trust in the workplace)- • “…the expectancy held by an individual or a group that the word, promise, verbal or written statement of another individual or group can be relied upon”(Rotter, 1967). Mayer (1995) defines trust as “the willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.”

4. Why we need to trust • To ensure that our organizations continue to thrive. “Business is conducted through relationships, and trust is the foundation of effective relationships.” (Reina and Reina, 2006)

5. What does trust look like? • People want to be there • Enthusiastic about the work • Committed to the organization • Confident in our abilities and in our organization • Fearless in trying new things

6. Reflection Think of a recent major/minor betrayal. How did you react? Did you: confront the person/representative? Did you withdraw? Suppress the incident, move on? Do you think our response was effective? That is, were you able to repair/rebuild trust? What do you think are the choices in these situations or do we have a choice?

7. Breaking Trust—Betrayal • Perpetrator • Individual • Administration • Types of • Intentional acts • Unintentional acts

8. Building Trust • Stay connected • Stay visible • Show interest • Be consistent • Keep your word • Establish boundaries • Share information • Maintain confidentiality

9. Trust and Decision Making • Good decision making depends on the information exchange between individuals • Successful communication depends on trust

11. Trust is reciprocal You have to give it to get it. When we admit to our mistakes, it’s safe for others to admit to theirs.

12. Discussion? (if we have time)

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