End User Trainin g

1. End User Training BroadWorks Anywhere

2. The Importance of BroadWorks Anywhere • Most organizations spending more on wireless voice than landline voice • The traditional work place is disappearing, as employees work from home and on the road • Workers need easy and efficient solutions for managing their communications from wherever they are

3. What is BroadWorks Anywhere? • Incoming phone calls will ring all of the user’s devices • Users can manage their availability on the fly • Calls can be “pulled” from one device to another My “Anywhere” Number 240 123 4567

4. Use Case: Smith’s Heating and Air Conditioning The Company • One owner company with about 50 employees over four locations Mr. Smith The Issue • Mr. Smith wants to be reachable at all times • Unproductive to have to keep checking for voice mail in different locations The Solution • With BroadWorks Anywhere, all phones ring at once; single in box for messages

5. Mr. Smith – A Typical Day • Mr. Smith picks up his voice mail messages on his way to work • Pulls the mobile call to his video phone when he arrives in his office “Call Pull” • Deactivates his mobile phone only when in an important meeting *13 Deactivate *12 Activate

6. Solving Additional Issues The Workers • Field technicians mostly out in the field, tend to use their mobile phones The Issue • Very high mobile costs • Customers are seeing workers personal mobile phone numbers Caller ID 301 555 7878 The Solution • With BroadWorks Anywhere, caller ID is the business number, not the users mobile • Mobile long distance calls at fixed line rates

7. Summary of Business Benefits • Never miss a call • Simplify with a single voice mail in box • Manage your availability from anywhere • Pull calls from device to device • Share common business features across devices