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Water Services Training Group 16 th Annual Conference

Water Services Training Group 16 th Annual Conference Water Sector Reform Programme Implementation INEC, Killarney, 8 th November 2012. 1. Water Sector Reform Programme Implementation. Developing Service Level Agreements Pádraig Fleming Irish Water Programme.

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Water Services Training Group 16 th Annual Conference

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  1. Water Services Training Group 16th Annual Conference Water Sector Reform Programme Implementation INEC, Killarney, 8th November 2012 1

  2. Water Sector Reform Programme Implementation Developing Service Level Agreements Pádraig Fleming Irish Water Programme

  3. Some early thoughts on structure EPA / CER - Water Regulation Local Authority Operations Regional Structures Irish Water SLA • Continuity of Service

  4. High Performance Utility Model

  5. Service Level Agreement • Irish Water Objectives • Continuity in operations delivery to customers • Support to business efficiency • Customer Standards & Charter • Relationship management & reporting • Commercial agreement • Regulatory relations & reporting (EPA)

  6. Service Level Agreement • Outputs agreed – Capacity, Quality, Availability • Asset maintenance regime • Use of common information systems • Support integrated 3rd party supply chain e.g. Chemicals • Support transition processes • SLA will align with regulatory contract • Separate operations, capital & DBO streams • Pricing model to reflect costs for defined asset classes

  7. Service Level Agreement Central/Regional • Capital programme delivery & investment planning • Management of DBO programmes • Management of integrated leakage control programme • Coordinated laboratory service delivery & monitoring • Trade license management and control • Telemetry & SCADA systems and their development • Efficiency programme (energy, process support, IT) • Procurement & contracts

  8. Service Level Agreement Critical Success Factors • Service continuity across all services • Delivering customer expectations • EPA satisfaction with performance • Adoption of Standard Operating Procedures • Central, regional & local functions compatible with SLA’s • IW and LA’s delivering to budget & programme • WAM requirements being supported • Ensure Ireland has a water infrastructure that is fit for purpose in the longer term

  9. High Level Organisational structure - Q1 2014 Secondees Irish Water Key Local Authorities

  10. Next Steps • Develop SLA Template • Fact Finding process • Secondments • Working group

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