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This Webcast Will Begin Shortly. If you have any technical problems with the Webcast or the streaming audio, please contact us via email at: webcast@acc.com Thank You!. Breaking Bad News: Are You Ready for Your Next Crisis? February 6, 2019. Meet The Panel.

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  1. This Webcast Will Begin Shortly If you have any technical problems with the Webcast or the streaming audio, please contact us via email at: webcast@acc.com Thank You!

  2. Breaking Bad News: Are You Ready for Your Next Crisis?February 6, 2019

  3. Meet The Panel • JC Miller, Chief Legal Officer, Athena Consulting • Mark Seifert, Partner, Brunswick Group • Laura Vogel, Associate General Counsel, The Auto Club Group (moderator)

  4. If we assume Breaking Bad News is a skill, what are the components of the skill? Is it a hard skill? Or a soft skill?

  5. What part of the skill is overlooked, or undervalued?

  6. What are the personal pressures an in house counsel faces in a Breaking Bad News Situation?

  7. What happens if the Bad News situation was exacerbated by the Legal Department itself?  What does the Chief Legal Officer do?

  8. When breaking bad news, do you modify your technique based on the client or personality with whom you are dealing?

  9. So what are some of those personality types and what are some of the approaches you have used to deliver the news?

  10. What about dealing with the angry mob- customer bases, social media etc, after the Bad News Breaks?  What role does the in house counsel play then?

  11. What aren't we doing well?

  12. What if an in-house counsel follows the ethics rule, escalates a concern, and gets no response?  

  13. What are the 2 top pieces of advice you have for our audience on handling and delivering Bad News? 

  14. Questions?

  15. Thank you for attending another presentation from ACC’s Webcasts Please be sure to complete the evaluation form for this program as your comments and ideas are helpful in planning future programs. If you have questions about this or future webcasts, please contact ACC at webcast@acc.com This and other ACC webcasts have been recorded and are available, for one year after the presentation date, as archived webcasts at http://www.acc.com/webcasts

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