IT Technical Support

1. IT Technical Support Week 4

2. If several end users ask the same questions, one solution (that may save on time spent providing one-to-one support) is to set up a web page (on the Internet or within a company’s intranet) listing FAQs and their answers

5. 28.1.1.2 Fault log A log should be maintained for each computer system: when the equipment was obtained, and when software was installed, what settings have been used and so on.

6. Electronically generated fault logs may be created by software tools such as Dumprep.exe. If a serious error occurs, this Windows XP fault-logging program writes the error details to a text fi le. The user is then prompted to send the error information to Microsoft • The software manufacturer can then collate information about problems that users are experiencing and use this data to help them to track down the cause of the fault.

8. 28.1.1.3 Diagnostics and monitoring tools • As each new operating system is introduced, so too are diagnostic and monitoring tools aimed to help the user – and support technicians – track down faults and improve the running of the computer system. • When you turn on a computer, the POST checks the hardware to make sure everything is functioning correctly before the operating system is loaded and run.

9. If there are problems and these are found before the screen is operational, a sequence of beeps is used to indicate the nature of the fault. Once the screen is operational, instead, an error code is given on-screen showing which device is not functioning properly.