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What You Should Know about Intercultural Communication

What You Should Know about Intercultural Communication. Contextual. Legal and Ethical. Social. Nonverbal. Cultural Differences. High Context. Low Context. Cultural Context. Decision Making Practices. High Context. Problem Solving Techniques. Negotiating Styles. Low Context.

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What You Should Know about Intercultural Communication

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  1. What You Should Know about Intercultural Communication

  2. Contextual Legal and Ethical Social Nonverbal Cultural Differences

  3. High Context Low Context Cultural Context Decision Making Practices High Context Problem Solving Techniques Negotiating Styles Low Context

  4. Low Context Swiss German German Scandinavian American French British High Context Japanese Chinese Arab Greek Spanish Italian

  5. Nonverbal Communication Personal Space Body Language

  6. Accept Distinctions Avoid Assumptions Avoid Judgments Overcome Ethnocentrism

  7. Communicating Across Cultures Study Other Cultures Overcome Language Barriers Develop Skills in Communication Social Customs English as a Second Language Writing Skills Business Protocols Foreign Language Speaking Skills

  8. Study Other Cultures • Assume differences • Take responsibility • Withhold judgment • Show respect • Empathize • Tolerate ambiguity

  9. Legal and Ethical Behavior Seek Common Ground Withhold Judgment Send Honest Messages Respect Differences

  10. Culture Shock The term “culture shock” describes the anxiety produced when a person moves to a completely new environment. This term expresses the lack of direction, the feeling of not knowing what to do or how to do things in a new environment, and not knowing what is appropriate or inappropriate. The feeling of culture shock generally sets in after the first few weeks of coming to a new place.

  11. Sadness, loneliness, melancholy Preoccupation with health Aches, pains, and allergies Insomnia, desire to sleep too much or too little Changes in temperament, depression, feeling vulnerable, feeling powerless Anger, irritability, resentment, unwillingness to interact with others Identifying with the old culture or idealizing the old country Loss of identity Trying too hard to absorb everything in the new culture or country Unable to solve simple problems Lack of confidence Feelings of inadequacy or insecurity Developing stereotypes about the new culture Developing obsessions such as over-cleanliness Longing for family Feelings of being lost, overlooked, exploited or abused symptoms

  12. Stages • Honeymoon • Discontent, impatience, anger, sadness, and feeling incompetent • Understanding • Balance and integration • Re-entry of old culture

  13. Managing • Be patient with yourself • Be positive about what you are learning • Manage stress • Use resources • Maintain contact with ethnic group • Maintain contact with new culture

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