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Buying vs. Leasing and Outsourcing Technology

Buying vs. Leasing and Outsourcing Technology. January 19, 2007 Downers Grove, IL. Outsourcing Technology. January 19, 2007 Downers Grove, IL. 3 critical things to remember…. Let’s start with Questions. #1. Be VERY careful who you hire!. #2. ALWAYS Remember to check references!.

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Buying vs. Leasing and Outsourcing Technology

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  1. Buying vs. Leasing andOutsourcing Technology January 19, 2007 Downers Grove, IL

  2. Outsourcing Technology January 19, 2007 Downers Grove, IL

  3. 3 critical things to remember…

  4. Let’s start with Questions #1 Be VERY careful who you hire!

  5. #2 ALWAYS Remember to check references!

  6. #3 Did you think about it before you did it?

  7. Let’s start with Questions

  8. WHO-WHAT-WHERE-WHEN-WHY-HOW??? • Who is making I.T decision? Are they Centralized or Decentralized decisions? • Where is your district right now? Size? Current staffing? Challenges? • What services will be outsourced, and what services will still be taken care of by district staff?  • When (if) you move forward with your decision, when will you reevaluate? • Why consider Outsourcing anyway? • How will it benefit you?

  9. Outsourcing IT Support Questions • Paradigm shift in Tech Director role? • Cost efficiencies? • Onsite vs. Remote Options? • Company vs. person? Not always the same resource… why not?

  10. Internal I.T. Staff • Staffing to the task What is the skill-set needed? • Shortages of internal resources Who is currently overloaded? What about Vacations, Sick Time, Availability? Technology Changes Where is your staff getting training? • Personnel Changes Why continue to Hire, Train, Manage?

  11. Do you want to know what I would do?

  12. What are logical steps? Choose someone you trust to develop a feasibility study with YOU. Look at current costs Look at costs over time Build ROI & Cost/Benefit for your district Start Small… I mean small. Develop Criteria for success Test theory along the way Decide on solutions with consensus & logic

  13. Why Should A District Outsource? • Save Money • Eliminates Administrative “Headaches” Are these enough reasons?

  14. What could you outsource? • Entire Technology (M.I.S.- I.T.) Department • Personnel • Space • Software • Hardware • MIS Staff Only • Managed Services The district is buying the expertise of the outsourcer!

  15. Where does Asset Management fit into this conversation?

  16. WHAT is most important to you? • Network Reliability 100% Uptime • Network Security -Asset Management, Disaster Planning, Backup Solutions • Software Compatibility & Licensing Issues • Interoperability & Data Integration Efficiency • Converging Systems • Telephone, Video, Security, Clock/PA, HVAC/Lighting

  17. Tasks or People? • Network Consultation Design-Security-Disaster Recovery • Software Selection and Procurement • Remote Monitoring, Patching, Security • Asset Management • Remote Help Desk • Offsite Backup Storage • Projects • On-site Technology Staffing

  18. Outsourced I.T. Staffing • Technology Staff • Network Design • Network Support • Hardware & Software Maintenance • Data Management & Reporting • Security (Patching, Monitoring, Layered Approach) • Instructional/Curriculum Support (helping teachers be more effective) • Staff Development • Help Desk • What else???

  19. What are the Benefits? • Eliminates administrative headaches • Outsourcer is responsible for Hiring/Firing • Salary – no union rules • Continuous support – vacation/sick time • Reduction in costs • Predictable IT Expenditure • Access to a diverse range of knowledge, resources and technology solutions • Extend your in-house IT team

  20. Choice A

  21. Choice B

  22. Guidelines for Outsourcing • Define roles • Internal staff • Outsourced entity • Establish clear goals (success measurements) • Financial • Non financial • Define a reporting structure • Who does the outsourced firm take direction from? • How does the firm report back to the District?

  23. When to Outsource • Need to save money on technology • Need to to increase the level of service • District needs increased accountability • Growth is outpacing internal staffing • Growth in numbers of computers • Growth in complexity of systems

  24. Jason Marquardt American Capital 630 512-0066 630-512-0070 Fax jmarquardt@americancapital1.com www.americancapital1.com John Vonder MMF Leasing 630 389-9921 Toll Free Phone & Fax: 800.680.0560 jvonder@mmfleasing.com www.MMFLeasing.com Terry Tamblyn, Ed.D. Naperville School District 203 630 969-7120 ttamblyn@naperville203.edu Dave Moravec Integrity Technology Solutions 309 664-8115 309 662-6421 Fax dmoravec@integrityts.com www.integrityts.com

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