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Building the relationship

Building the relationship. Developing Coaching Skills. Jane Stubberfield. Objectives. By the end of this session you will be able to: Explain the importance of building the relationship and creating rapport Describe how to create rapport

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Building the relationship

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  1. Building the relationship Developing Coaching Skills Jane Stubberfield

  2. Objectives By the end of this session you will be able to: • Explain the importance of building the relationship and creating rapport • Describe how to create rapport • Identify how to maintain rapport throughout a coaching session

  3. Building the relationship • The relationship between the coach and the person who is being coached is paramount • It is based on: • rapport • trust • environment

  4. Rapport • Rapport is about building respect and about being able then to influence each other. It is essential in any situation where you are seeking to help someone bring about change. • Rapport will create the environment in which both of you feel comfortable and able to work with each other.

  5. Rapportcontinued • People like people who are like them. Rapport is created by pacing someone in their model of the world.

  6. Matching and mirroring

  7. Body Language

  8. Voice

  9. Words

  10. Rapport exercise • Find a partner to work with • Ask your partner about something they are interested in • Discuss the subject with them for 2 minutes • At some point during this time match your partner’s body language and disagree (mismatch) the verbal content of the discussion  • What was the impact on your partner’s behaviour? •  Discuss the subject for a further 2 minutes

  11. Rapport Exercise Continued • This time mismatch the body language and match the verbal content of the discussion  (e.g. talk very loudly if they are talking softly) • What was the impact of A’s behaviour? •  Discuss the subject for a further 2 minutes • During this time A will match B’s body language and match the verbal content of the discussion  • What was the impact of A’s behaviour?

  12. Gaining trust exercise • Write down what behaviours are important to gain someone’s trust?

  13. Gaining trust • Open and honest • Doing what you say you will • Aligning expectations • Be respectful • Integrity

  14. Environment exercise What do you need to consider about the environment in order to build the best relationship with the person you are coaching?

  15. Environment • Comfortable • No disturbances • Out of the normal working environment? • Being prepared and planned • Timing of coaching session

  16. This resource was created by the University of Plymouth, Learning from WOeRk project. This project is funded by HEFCE as part of the HEA/JISC OER release programme. This resource is licensed under the terms of the Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales license (http://creativecommons.org/licenses/by-nc-sa/2.0/uk/). The resource, where specified below, contains other 3rd party materials under their own licenses. The licenses and attributions are outlined below: The name of the University of Plymouth and its logos are unregistered trade marks of the University. The University reserves all rights to these items beyond their inclusion in these CC resources. The JISC logo, the and the logo of the Higher Education Academy are licensed under the terms of the Creative Commons Attribution -non-commercial-No Derivative Works 2.0 UK England & Wales license. All reproductions must comply with the terms of that license. • ©University of Plymouth, 2010, some rights reserved Back page originally developed by the OER phase 1 C-Change project

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